Business ProfileforRaleigh Marriott City Center Hotel

I scheduled a room for someone who traveled thousands of miles. I reserved in advance and called the night prior to be certain everything was ok for our special day. The lady pre booked our room, told me we’d be in an upgraded room on the 17th floor, and we’d have a city view as requested. She also stated that my early check in request was fine because they had 25 rooms available and no one would be in the room prior to check in. We arrived at the hotel and the guy (******) had us standing there for about 10 min. He gave a room on the 7th floor. I took the key because I assumed he must’ve been upgrading us again. We got to the room and it was not what we reserved and on the corner with a view of nothing. He switched our room without even telling us. I went back to let him know and he says “oh the room you wanted isn’t available “yet.” I said well we are willing to wait. He at that point had an attitude. By this time my friend came down and asked what suddenly happened to our room. My friend is very upset at this point because the guy stated we’d be waiting until 4pm. I proceeded to contact the 800# for Marriott. They called him and he advised that he gave us free valet parking and free breakfast because of the inconvenience. He gave us those things per his words” as a courtesy for your birthday sir.” He tried to make it seem as if it was because he switched our room. He then gives us a room on the 15th floor. At this point, my friend who traveled to get here is upset, he doesn’t want to stay at the hotel, and we requested a walk that was totally ignored by the hotel and the 800#. 20 minutes after being told 4p initially, there were people checking in on the floor that we initially had reserved. His birthday is ruined after flying thousands of miles. We chose your hotel and your brand. I’m furious and at this point offering our money back isn’t enough. You all can’t undo this because I knew in a way that he was going to propose to me but you all spoiled our entire experience