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          Find a Location

          North Carolina Farm Bureau Insurance Agency has 97 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • North Carolina Farm Bureau Insurance Agency

              5301 Glenwood Ave Raleigh, NC 27612-3244

            • North Carolina Farm Bureau Insurance Agency

              5211 Western Blvd Raleigh, NC 27606-1641

            • North Carolina Farm Bureau Insurance Agency

              104 Nc Hwy 54 Carrboro, NC 27510

            • North Carolina Farm Bureau Insurance Agency

              9981 US Highway 70 W Clayton, NC 27520-2113

            • North Carolina Farm Bureau Insurance Agency

              1120 Nc Highway 242 N Benson, NC 27504-8893

            Business ProfileNorth Carolina Farm Bureau Insurance Agency

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5301 Glenwood Ave

            Raleigh, NC 27612-3244

            Get Directions
            Visit Website
            Email this Business
            (919) 782-1705

            Customer Reviews

            1.23/5

            Average of 31 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            North Carolina Farm Bureau Insurance Agency, Inc. is an affiliate of the North Carolina Farm Bureau Federation, a non-profit membership organization. Utilizing a network of approximately 800 exclusive agents, this firm offers property and casualty insurance coverage to more than 430,000 Farm Bureau members and their dependents.

            Products & Services

            Farm Bureau Insurance offers a wide variety of coverage types and plans to its clients, including:


            * Homeowners
            * Health
            * Life
            * Automobile
            * Business
            * Farm

            Business Details

            This is a multi-location business.

            Find a Location

            North Carolina Farm Bureau Insurance Agency has 97 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • North Carolina Farm Bureau Insurance Agency

                5301 Glenwood Ave Raleigh, NC 27612-3244

              • North Carolina Farm Bureau Insurance Agency

                5211 Western Blvd Raleigh, NC 27606-1641

              • North Carolina Farm Bureau Insurance Agency

                104 Nc Hwy 54 Carrboro, NC 27510

              • North Carolina Farm Bureau Insurance Agency

                9981 US Highway 70 W Clayton, NC 27520-2113

              • North Carolina Farm Bureau Insurance Agency

                1120 Nc Highway 242 N Benson, NC 27504-8893

              Headquarters
              5301 Glenwood Ave, Raleigh, NC 27612-3244
              Email this Business
              BBB File Opened:
              1/7/2002
              Years in Business:
              71
              Business Started:
              9/13/1953
              Business Incorporated:
              9/9/1953
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 0008923149 for this business, issued by North Carolina Department of Insurance

              These agencies may include:

              North Carolina Department of Insurance

              PO Box 26387

              Raleigh NC 27611

              (919) 807-6750

              https://www.ncdoi.gov/

              BBB records show a license number of 0016795154 for this business, issued by North Carolina Department of Insurance

              These agencies may include:

              North Carolina Department of Insurance

              PO Box 26387

              Raleigh NC 27611

              (919) 807-6750

              https://www.ncdoi.gov/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Farm Bureau Insurance of N.C., Inc.
              • NC Farm Bureau Insurance Group
              • Cone, Randy
              • Farm Bureau Insurance
              Business Management
              • Mr. Jake Parker, Legal Counsel
              • Mr. Paul Fisher, Administrator
              Contact Information

              Principal

              • Mr. Jake Parker, Legal Counsel

              Customer Contact

              • Mr. Larry B. Wooten, President
              • Mr. Van B. Powell, Claims Supervisor
              • Mr. Christopher Hoyt, District Claims Manager
              • Mr. Steve Carroll, Customer Contact
              • Ms. Andrea Oakely, Manager
              • Mr. Barry Woolard, Manager
              • Mr. Scott A. Brennan, Manager
              • Mr. Jake Parker, Legal Counsel
              • Mr. Jason C. Burgin, Insurance Agent
              • Mr. Matthew D. Gorman, Insurance Agent
              • Mr. Randy Cone, Agent
              • Mr. Paul Fisher, Administrator
              Additional Contact Information

              Fax Numbers

              • (919) 987-1255
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/15/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased an auto policy ******* with Farm Bureau here in *************, ** effective 12/31/2023. I had the policy for a few days when I realized it was not exactly the same as my old policy which was provided as a guide to the insurance company. Because of this I asked for the policy to be cancelled on January 11, **** and it was cancelled the next day.I was told it would take a month to get a refund and as of today February 14, **** there is no refund. They are in *******, ** and I am about 30 minutes away in Wake County with a ****** address. So why is this taking so long to get a refund when they are a few minutes away and not in another state!Their system appears to be archaic and needs to be updated.
              Read 33 More Complaints

              Customer Reviews

              31 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam F

              09/11/2024

              I sold my house and canceled my homeowners insurance policy on 7/12/2024 and STILL have not received my refund. I have called several times and one customer service *** actually tried arguing with me that they sent the refund to the "address on file" (the address on file is correct as i receive all my policy info and bills to the correct address) when the previous agent told me that they had mixed my old address with my new address and sent it to an address that didn't exist. i called back Monday, 9/9/2024, to check the status of my refund as they issue checks on Thursday's to check to see if my refund had been sent out overnight to me like it had in the account notes multiple times but apparently their computer system is from 1987 and notes don't transfer through the system. I have communicated to the customer service team and my *** that this incident has really pushed me to considering looking for a new insurance company. Its almost like Farm Bureau doesn't care about the customer service at a home office level, only on the local agent level.

              North Carolina Farm Bureau Insurance Agency Response

              09/16/2024

              This letter is in response to this Better Business Bureau review.On July 12, 2024, our client submitted a request to change his address and cancel his homeowners policy. Unfortunately, when the changes were processed, the city was listed as Randleman instead of *********On July 28, 2024, our client contacted our customer service department to inquire about his refund. The address error was caught and our representative sent a request to our accounting department to reissue the refund.The check was mailed to the correct address on September 6, 2024. Unfortunately, our representative missed the previous notes requesting to send via overnight and it was sent standard mail.We apologize for the miscommunication and processing error. We continue to review ways to better service our clients.Respectfully,NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE COMPANY, ***
              Read 30 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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