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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The locksmith had quoted me $406 to drill a hole in my deadbolt and replace it with a new one. I told him that seemed very high for such a service and that I just wanted him to drill a hole and not replace it with a new one. He then quoted me $283 just to drill a hole. I still found the price high but agreed on the amount. Once he was finished he pulled out the calculator on his phone and said "It is going to be $288 plus tax." for a mobile locksmith he never mentioned anything about taxes. I asked him how did the amount change from $283 to $288 and why did he not mention taxes in the price amount. All he said was that's how all businesses are. Once he saw the frustration on my face he called his boss and said the taxes would be waived. When I tried to send him the money through ***** it said "under review" on my end. He was getting impatient with me that the money didn't come through right away and started getting upset. He kept threatening legal action and reports to my credit saying that I was trying to cheat him for his services. I asked for an itemized receipt but since the payment hadn't gone through he said it would come when he received the payment. Finally, today the payment went through and he got his money. However the receipt I was sent shows $288 like he said, but it only shows a breakdown of labor and taxes. He told me it was $39 just for the service call. My issue is that I don't see that on the receipt and also I was given false information. The total before taxes shows $261.82 and he never quoted me that. He never mentioned taxes until after he finished the service and it seems like he just quoted whatever came to mind.Business response
05/01/2023
We have never gave service to the request person before
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.