ComplaintsforOptimum Outcomes, Inc.
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The number **************** keeps calling me at random hours Im not able to answer at, I picked up the phone today (5/9/2024) and they had me on hold for 5 seconds. Then a lady answered saying she had a personal business manner to discuss with me and would not verify the manner until I gave her my date of birth and last 4 digit of my social. I asked what the manner is as on my phone the number came up as a potential scam and/or spam and wanted to be sure I wasnt being scammed before I verified the information. She then stated I have all of this information if you want me to read it to you I stated No I am ok I would just like to know the reason you are calling and I will verify then she told me she has my information and sort of laughed at me and hung up.Initial Complaint
05/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Someone keeps calling me from ************ on the following dates:12/5/22 3/28/23 4/4/23 4/11/23 4/25/23 5/3/23 5/10/23 5/25/23 5/30/23 They leave no voicemail so I don't know who this is and why the continued harassment. I googled the phone number and saw this number listed to a collection agency. In 2022 I was contacted by a collection agency, I spoke to them, by phone AND I called the medical clinic and asked for verification of 2019 debt - no one has sent me anything to verify this is my debt.Business response
06/01/2023
Optimum Outcomes **** (OOI) provided the consumer with the initial validation notice 11/22/22. That notice was not returned. A customer representative spoke to the consumer on 12/5/22 at 7:01 PM. After investigating the account OOI verified with our client this balance is the patients responsibility after insurance payment. *** left a message on the consumers voicemail with our toll-free number on the following dates and times: 3/28/23 1:47 PM, 4/4/23 3:06 PM, 4/11/23 9:19 AM, 4/18/23 1:41 PM, 4/25/23 3:36 PM,5/3/23 1:28 PM, 5/10/23 10:16 AM, 5/18/23 1:31 PM. OOI has no record of the consumer responding to those messages. OOI will provide the consumer with itemized statement. The consumer may contact ** at ************ for further assistance.
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Contact Information
Business hours
Today,8:30 PM - 9:00 PM
MMonday | 8:30 AM - 9:00 PM |
---|---|
TTuesday | 8:30 AM - 9:00 PM |
WWednesday | 8:30 PM - 9:00 PM |
ThThursday | 8:30 AM - 9:00 PM |
FFriday | 8:30 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.