Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a stairlift from this company due to a stroke and inability to climb stairs. Within 5 weeks the stairlift stopped working. I have called and emailed them numerous times because it needs a new battery, but they have never sent one. The stairlift is blocking the stairs now and I am at a great risk of falling. Despite that they never corrected what is now a useless stairlift

  Business Response

  Date: 02/24/2025

  Thank you for reaching out.   Our customer care team is reaching out to help resolve this issue

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22978676
  
  I am rejecting this response because: that was a non answer. No one has reached out to me to resolve this and it only takes 3 days to send batteries. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/25/2025

  We have called multiple times and the call goes to voicemail.  Is there an alternative number to call?

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22978676
  
  I am rejecting this response because their statement is untrue. I  have called them and emailed them numerous times. I sent them the email in which the representative stated they ordered the battery, but customer service says there is no battery on order. This company is treating a stroke victim terribly. The stairlift was installed in November and by January it broke. It is still under warranty and they have done NOTHING IN TWO MONTHS to fix it.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/03/2025

  ******* I have personally called you and left a voicemail.  I have also sent a personal email requesting time to speak with you.   

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 2297867
  
  I am rejecting this response because I have both emailed and spoken on the phone finally with Ameriglide after bring dismissed. But they still have not fixed the problem. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/05/2025

  We have offered to replace the unit she has with a new unit.   

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22978676
  
  I am rejecting this response because they also offered to remove the stairlift, which is the option I want.  It has been too difficult to work with them and too long to get any results. For more than two months, I've had a useless stairlift.

  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a residential elevator a few years back. About 4 months ago the elevator box went bad but was out of warranty, so we asked to get it fixed. It was then that we learned the product we thought was made in the ** was now told to us it was made in the ** and they no longer wanted to do business with ameriglide. They were able to find the part we need but the UK will not give the code to the part to put in to make it work. We are getting nowhere trying to work with the Ameriglide rep ***** ****** as he keeps giving us the run around. We feel very lied to in purchasing this product and very much at a loss, with the company and there leaving us hang. What if anything can be done to help us get this fixed.

  Business Response

  Date: 02/24/2025

  This purchase was with our distributor in *************  We have forwarded the information over

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed agreement and made deposit of ********* on 2/21/2023 for a ******************* Application (****) elevator, Ameriglide did not tell us that they did not have **** that is approved in the state of ********** where we reside and is for an office building we built and have not been able to complete or lease space on second floor which is *****sf and at 1.00sf we have lost ***** dollars a month waiting on elevator. They have not got elevator vetted in better part of 2 years and according to ********************** and Industries elevator division is not getting the required information needed to approve elevator, asked for deposit back to pursue another company, which I have found here in our state. Have asked to talk to management and on two occasions were told that vice president would call following week as on both times been out of office that week and would call by middle of next week, consul suggested I try registering a complaint with WA. State attorney General, which I did, ameriglide responded back that were working to get elevator vetted and in fact had unit built even though they told me they would never build until unit is approved, L&I here says they have not responded to there request for manufactures engineering and in the resonse ******* ******, president said any questions to please contact him at ************ and today when I called number the rceptionist said she would transfer me, but he may be in A meeting, after 4-6min. she came back on and said he was gone for the day and best to contact him through e-mail. Today I filed a complaint with ******************************* and now with BBB, just want my deposit back and move on, this has cost my company and customer hundreds of thousands of dollars. Please help. Thank you, ****** ******

  Business Response

  Date: 01/28/2025

  We have issued a refund to Mr ****** and apologize for delays

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have legal power of attorney for my 81 year old mother, ***** *********. In June of 2024, she bought the Ameriglide Rave 2 stair lift with the added power swivel seat and power foot rest. It was installed in July of 2024. On October 24, 2024 it stopped working. We contacted AmeriGlide in ******* Oct 25 since the lift is under warranty. A technician was sent to her house on Tuesday, October29, after Ameriglide was paid $328 for him to come. He identified the problem and sent the part along with a picture to AmeriGlide to be ordered. We called AmeriGlide Nov. 5th and found out the part had not been ordered but they would send in to get the parts ordered. Called on Nov. 12 and we were told the part was ordered on November 8. Since then, we have contacted Ameriglide 24 times trying to get the lift fixed and find a solution. *******, at Ameriglide in *******, **, is the one we have had to deal with. When she told us that it would be 6 weeks before we could get the parts ordered, I asked if we could have a manual set put in until the power seat came in. She told us that would fulfill the warranty and they would no longer have to fix the power seat that my mother paid over $1000 dollars for the upgrade. She also said that her seat would work without the power part working. We called the technician about this and he said that her chair WOULD NOT WORK without the part needed. When I told ******* this, she again said she would check with the manufacturer. She will not get back with us. My mother has a severe heart problem and lung issues and is on oxygen ************************************ her house so she has no choice but to go up the stairs and back down several times a day. She was given a prescription for this chair by her heart specialist due to necessity. We need for Ameriglide to hold up their warranty and get this resolved. It is now January 6, 2025 and her chair stopped working October *******. I have documented all calls and emails.

  Business Response

  Date: 03/28/2025

  We replaced the power swivel unit with a manual Rave seat pending on the manufacturers re-launch of the power swivel Raves.
  Harmar agreed to credit us for the manual replacement and Delstal fee to replace. Will be replaced with a new power pack when available again.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22772954
  
  I am rejecting this response because: I do not want this case closed until the power swivel that was paid for or something comparable is installed. While I am very grateful that Ameriglide installed the manual seat, my mother will not always be able to physically turn the chair by herself to get off. This was the reason we did not get the manual seat when we first bought the chair. She is not very stable and is very short and the fear of her falling down the stairs attempting to physically turn the seat is a concern. Again, I do thank Ameriglide for changing the seat so that she does have a working chair in the meantime-we are grateful, but would like the case held open until we are able to get a chair that will automatically turn her so that there is not a fear of her falling down the stairs. Thank you!
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 03/31/2025

  We have received good news from the manufacturr that they intend to relaunch this product line in a couple weeks, so as soon as we receive the replacement units from the recall, we will be there to her mom's house to replace the unit

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In august of 2024 our business ordered a stair lift system from this provider. We received the product and went to install but the product was damaged due to BOTH shipping and manufacturing defects. We contacted the company for a replacement and they sent another set of rails but were damaged again due to both shipping and manufacturing defects. This time we asked for a refund but they denied a refund saying it was against their policy. They then sent a 3rd product which was also damaged and at this point we asked for a refund again and were denied. I stated we did not want a replacement until we could figure out our course of action but they sent another replacement anyways that was damaged again. They have repeatedly blamed the shipping carriers for damage, however we have many emails and photos documenting clear manufacturing defects and asking for a refund. We have a contract signed with a client that we are unable to fufill due to this and we are hoping to get a refund for our product or at minimum report them for bad business practices and poor customer service. I've attached several pictures and emails but I have many more communications if needed. Thank you for your help.

  Business Response

  Date: 12/12/2024

  Thank you for your correspondence.  We apologize about the delivery issues you have experienced.  In an attempt to give you proper product that is not damaged we have switched our carrier to ***** tracking 428979104467.  We are committed to ensuring you get the product you ordered without damage.  Thank you so much for your patience.  Your package is set to arrive today.

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22678993
  
  I am rejecting this response because:
  This will be the 5th replacement in 3 months and contrary to Ameriglides claims I have several pictures and emails that show the damages are largely from manufacturing errors. At this point our client wants to cancel our contract and we are now at risk of losing all money due to the extremely negligence and refusal to give a refund. 

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 12/12/2024

  Please see again that your unit is arriving today. 

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22678993
  
  I am rejecting this response because:

  I see that Ameriglide has sent another railing without our request, This again will be the 5th replacement and we are very unsatisfied with the business and the product because it has been not useable. The amount of time and money expended on this claim, due to Ameriglides unwillingness to refund our purchase, is becoming intolerable. We have reported damages 4 times now well before 5 days of receipt. I'm sure we can find a way to refund our purchase in light of this situation. I'm very surprised that this company doesnt find this situation to be unacceptable business practice. This has already cost both our companies double what it should have and I'm hoping to end that with a simple refund. Please consider how long and drawn out this has been for us. If our contract is breached by our customer ******************** will be at fault for that contract breach and money lost, and the product will no longer be able to be used. Our customer has already expressed this sentiment since this has been going on for several months now.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 12/13/2024

  Ameriglide apologizes for the shipping errors.  With that said Ameriglide will honor its warranty to ensure your product is delivered

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22678993
  
  I am rejecting this response because:

  Evidently there is no acknowledgement of the reality of the situation and it is very apparent in the Ameriglide's vague and generic responses. Thank you and we will continue to pursue this another way. 
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a chair lift from Ameriglide and it was supposed to include installation. The equipment was delivered, however the installation has NOT been completed and it's been a month. All you ever get when calling the company for a resolution is the run around. I would not have bought the chair if it didn't include the installation as the homeowners are both elderly and cannot perform install themself.

  Business Response

  Date: 10/17/2024

  Thank you for reaching out to us at Ameriglide.  We have assigned a new installer who should be contacting you today or tomorrow to schedule the installation

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new Rave 2 to replace old Rave. We wanted to use the old folding rail in an effort to save $1600. The total order was $3418, which included uninstallation of the old stair lift/rail, and installation of the new unit.The installer from a company named ******** said he would be at our house on 7/31 by 4pm to install.He had never done any work on a folding rail before, and decided to take it apart where it folds (old lift was at the bottom portion of the track) BAD IDEA. He even put the base on the track BACKWARDS. 5 hours later, he wanted to leave & come back another day. Um, no. He could not get the folding portion back in properly, damaged the cable guide in the underside. He finally said it was done, and left. On 8/15, installer came back for 3rd time. Daughter was home that day. He would not allow her to use the folding portion; he stood in the way & refused to move. The lift grinds over the folding joint, and the piece on the back that engages the folding portion makes a loud noise when it hits. Never did that until installers touched it. I made an adjustment that the tech recommended via email, but it didn't fix the grinding noise. Fork is also bent.A month later, still unusable. Last we heard from Ameriglide, they were going to turn it over to ************** Damage to folding rail was caused by installers. Installer used a hammer of some sort; there are several marks on the brand new track.

  Business Response

  Date: 03/28/2025

  CUSTOMER USED EXISTING PART AND THEREFORE THAT PART IS NOT WARRANTIED. CUSTOMER REQUIRED TO PURCHASE REPLACEMENT PART. INSTALLATION VERIFIED AS CORRECTLY COMPLETED
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*******. Order placed in Oct, 11 2023.Communication regarding the installation began in February, the installation did not start until May, As of today, the installation is still not complete Electrical Issues: The unit had several faulty electrical components, rendering it non-functional.Physical Damage: There were signs of rust on multiple areas of the unit. Additionally, there were visible chips and scratches, and the overall paint job was poor. To make matters worse, parts of the unit had different paint colors, indicating either poor quality control or damage during handling.Property Disregard: The installation team has shown blatant disregard for my property. On multiple occasions, I found garbage scattered across my property after their visits, leaving my space in disarray.Lack of Progress: Despite over nine visits to my property, only half of the installation has been completed. This is completely unacceptable.Lack of Communication: Throughout this entire process, communication has been nearly non-existent. I have received no updates from the installation team, and no one has been able to provide clear timelines or explanations for the delays.Lack of Accountability- Throughout this ordeal, I have had no communication with anyone beyond the entry-level customer service team. Despite repeated attempts over several months to escalate the matter, there has been no accountability from higher-level management or any indication that my concerns are being taken seriously.Request for Resolution 1. Refund 2. pick up the hunk of junk This experience has caused significant inconvenience and frustration, and I expect this matter to be resolved promptly. If I do not receive a satisfactory response within 5 business days, I will be forced to consider further action, including seeking legal recourse.

  Business Response

  Date: 09/11/2024

  We have spoken to the customer and are sending parts and technicians to complete the installation as requested

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Transaction Date: May 29th, 2024. 2.Delivery of Product, June 15th.3. Earliest Install date provided: June 29th.4. On July 2, I called the company because I couldnt get Stair Lift to operate. It was explained to me that buttons on product are in reverse order. I accepted the explanation.5. July 3, I called SalesRep and told him that my 93-year old Mother almost toppled out of the chair at the top of 15 flight staircase. The chair suddenly tilted and luckily my brother was there and caught her. He immediately told me that was an issue for the install division of the co.6. My brother then tried the chair to see if that would happen again. It did. This time we took precautions and made sure someone was there to stop him from falling out.7. At that time, I called the installer ********************* and he statedThat's what the chair does. He also stated that if I called the company they will pay for him to return to my house. He also stated that he is the only installer in the State of *******, and that he only works on weekends. 8. I waited until July 9th due to Holiday weekend, called company, spoke with *****. She said someone would call me that day. I told ***** that due to a faulty product and lack of service from her company that I would like a total refund. She said not to worry that I was within my refund period. No one ever returned my call.9. Called twice on July 12 at 2:00 pm and 4:00 pm and left detailed msgs. No one ever returned my call.10. Called July 19th and spoke with Ebony. I explained all issues. I told her that due to lack of any responses and having a faulty product with no services rendered, that I would like a total refund. She then stated that its a 5 day (from day I received product) refund policy. I asked her how can that be since they chose the delivery and install dates? I never signed anything with that verbiage.11. Mailed Certified Letter to them requesting a 100% refund.I am requesting the help of the BBB.

  Business Response

  Date: 08/08/2024

  We are working on scheduling a return visit from the technician.  Expect a call shortly.   Thank you for your patience

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been doing some research, so that we could have a stairlift installed at my church. Our church has two floors and when we have fellowships (food), unfortunately, some of our church members are not able to partake in these events. I had been talking to several different companies ;All the reps were courteous, but ***** from Ameriglide went above and beyond in his kindness and guaranteed that the stairlift could be installed by June 30th. I quickly realized that ***** was fibbing, so that he could get a sale. The stairlift was delivered on June 24th; I immediately email ***** from Ameriglide, and he responds with a number for the installation department. I call the installation department. I talk to a (unsure of spelling/pronunciation) ********/***** (not sure). I told her our stairlift had arrived the previous day, and we were needing installed as soon as possible. I told her ***** had given us a guarantee that the stairlift could be installed by the requested date. I said Respectfully, is there any way the stairlift be installed this week? ***** guaranteed that it could. She got so offended that I said that. I totally ruffled this womans feather because all the sudden she took a snarky tone with me. I did not want to argue with this woman; I just wanted to hang up and call ***** to see if he could do anything, so I just asked for her name, so I can keep track of everyone I talk to. She responded so horribly; this woman willingly demoted herself to the pettiest tone possible and said her name and for me to have a wonderful day. But, with sauce an immature tone. I was flabbergasted. Weve spent over $4000 and all of the sudden we get this type of customer service. I emailed ***** and no response. The stairlift was delivered on June 24, 2024. It is now July 5, 2024, and the stairlift still has not been installed. We still have not received a date for installation. I am so disappointed with the service from *********.

  Business Response

  Date: 07/05/2024

  Thank you for your response.   Our team has been working day and night to find and locate your installer.   We have been trying to reach you directly to schedule the  install but it seems the calls are going directly to voicemail.   Is there another number you can be reached so we may schedule your installation?