Business ProfileforOn Time Strategies

I hired ******** **** ******** operator of On-Time Strategies, LLC (SOS ID *******) to move my furniture from **** NC to *****. I posted a request for recommendations for moving companies on the ******** ******** ** Page. ******** replied to my post saying: “I have a moving company and would love to assist you.” This was an awful experience the worst I’ve encountered with a moving company due to negligence, carelessness, and improper training. The move was scheduled for 3:30pm on Oct. 7, 2022. Movers arrived 1 hour late. The mover in the bedroom dropped my headboard which cracked when it hit the floor. Me and the other two movers were near the bedroom and turned suddenly when we heard the loud bang. We saw the headboard had fallen. The mover picked it up and left the room. I saw the cracks on the side of the headboard and immediately called *******. Took photos and sent to her. She said she can have someone apply wood filler and repaint it. This furniture is only a few months old, so I expressed concern that wood filler and sanding would alter the original look. I told ******* I'd speak to my Husband and get back to her re: the repair. When movers arrived in ***** the rental box truck struck our cable/fiber lines and we were w/o cable & internet service for hours. Consequently, we're being charged $119+$59 for the extensive repair work. ******** had ******** **** a handy man she contracts with for $100 to contact me on Oct. 11, 2022. ******** said to me on the phone: “I want to be honest with you, the headboard will not look the same once wood filler is applied, and the headboard is sanded/painted. It’s best to get it replaced rather than waste my time and yours, because you will not be satisfied with the end result.” He explained he'd have to go *****, locate a paint color closest to the headboard, then find a marker to resemble the dark carvings in the wood. I'm requesting again that my headboard be replaced and that we are reimbursed for repair of fiber lines.