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          Find a Location

          Johnson Lexus has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJohnson Lexus

            New Car Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5839 Capital Blvd

            Raleigh, NC 27616-2937

            Get Directions
            Visit Website
            Email this Business
            (919) 436-3916

            Customer Reviews

            3.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Johnson Lexus of Raleigh sells and services new Lexus, Certified Preowned Lexus, used Lexus and other used cars. First Lexus dealer in NC! Since 1991.

            Products & Services

            Johnson Lexus of Raleigh offers New Lexus, Certified Pre-Owned Lexus and pre-owned vehicles for sale. They are an authorized Lexus Service and Parts dealership.

            Business Details

            This is a multi-location business.

            Find a Location

            Johnson Lexus has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5839 Capital Blvd, Raleigh, NC 27616-2937
              Email this Business
              BBB File Opened:
              11/1/1991
              Years in Business:
              33
              Business Started:
              5/1/1991
              Business Incorporated:
              10/9/1990
              Type of Entity:
              Corporation
              Business Management
              • Anna Haddock, Manager
              Contact Information

              Customer Contact

              • Ms. Katelyn Paul, Associate
              • Anna Haddock, Manager
              Additional Contact Information

              Fax Numbers

              • (919) 877-1802
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              The legendary Lexus **************** is a joke. I have purchased not one but two vehicles from them in the past 5 years and I regret them both. The salesman was our best friend and once he had our verbal agreement he was gone. I understand he has to keep selling but even asking him question (this is still the same day) he seemed inpatient all of a sudden and very short with his answers especially when we were directed to ask him specific questions. The sales team does not communicate with the service team, we had an issue two weeks after our purchase so we called our sales guy and he told us to bring it right in to service and they would fix it. Well no one told service and trust me they were nasty and rude until I had, had enough and began to get nasty and rude right back. Speaking of purchasing.too many hidden fees. Im paying off a vehicle ahead of schedule and they have tacked on an additional $2K in admin fees. All you are doing is processing the payment and THAT is worth $2K??
              Read 10 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jay M

              12/21/2023

              We all know that buying a car is no fun! But I just bought a CRV from Johnson Honda in Stuart. My sales person was ***** and she made this car buy a very pleasant experience. She answered all my questions was attentive to what I wanted and we got the deal done! So if you are looking for a car, go to Johnson Honda and ask for NEEKA. You will have a pleasant experience and walk out with the car YOU choose.
              Read 5 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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