ComplaintsforThe Good Feet Store

• Initial Complaint

  03/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 3/2/2023 I took my 87 year old father out to purchase a pair of shoes. He had seen the tv ads for The Good Feet Store and thought that he'd be able to find shoes there. The young salesman sat my dad down and fitted him for orthotics. The salesman was charming and my dad liked him and felt obligated to buy a system of shoe inserts which he promptly realized he'd never wear. He spent $1,447 on orthotics, plus the pair of shoes.This morning I returned the unworn orthotics (which he did not need in the first place) and asked for a refund. I was told that store credit was the only option which I reluctantly accepted on my father's behalf. I have no argument with the folks that work in the store. I understand they have to adhere to corporate "policy". My issue is that I feel my dad was gullible and felt pressure to buy orthotics when all he needed was a pair of shoes. I am disappointed that the store would not do the right thing by refunding his money for an unworn set of orthotics that they can turn around and sell to someone else. He is now stuck with store credit he cannot really use. He has been very upset by this and I am concerned other elderly folks are being taken advantage of.

  Business response

  03/14/2023

  Please view attachment for our response.

  Customer response

  03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date: 03/16/2022 Cost: $1,854.40 Product: 3 pairs of arch supports & I worked 2 jobs, school 2x wk & on my feet walking ** **nsistently for 16 or more hours on the weekend. My feet were hurting so bad I stopped in to T.G.F.S. to see if an arch support for my feet would help. ************** measured my feet & told me about a 3 arch support package that would **rrect my stance helping me to walk **rrectly & I would need to switch them 3x a day. He told about the Care Credit loan that has $0 interest if I paid it back in a year. I am not able to wear the arch supports because I am not able to remove the soles in other shoes to insert the arch supports unless I wear sneakers everyday & trying to wear them with my other shoes are making the shoes fit tight, causing more dis**mfort. I may have been taken advantage of due to my state of mind being exhausted & in pain causing my desperation in foot relief as every step was bringing me to tears. I feel I was **erced into purchasing & wearing a pair of the arch supports home. I was told that a pair of nighttime socks were out of ********* would be **ntacted when it became available. Had not been **ntacted about the socks or ************ ***** said he would make. At the time I was working 2 jobs 7 days a wk., going to school 2x a wk, & dealing with illness/injury. I really **uldn't take the steps I am taking now for a resolution. I thought I had no options until I found **mplaints/resolutions on the BBB website. I also found out the loaner ************** charges $40 late fee I didn't see when the loan was taken. I was suppose to get a **py of the terms & **nditions at the time of purchase, however I didn't realize I wasn't given a **py. T.G.F.S. only allows exchanges & or store credit which would not do me any good as there isn't product I would buy especially since their products are unreasonably over priced. The arch supports did not help my feet issue.

  Business response

  06/17/2022

  For our response, please view attachment. 

  Kind Regards,

• Initial Complaint

  05/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought some orthotics from the ******* ** Good Feet Store earlier today thought the price was kind of high for foot care but after further investigation I found out that I was total taken.I was charged over 1800$ for foot care products at lowest price offered. I don't know why, all I needed was some orthotics to help heal my foot pain. I went in to the store on crushes and left 1800$ lighter, with stuff I did not want, but this was the lowest package offered. I told the sales lady I thought I could come to the store and get a pair of insert and be done. She informed me, that is not how it works. I didn't mind paying if that was the only choice I had, but I find out I could have just bought the orthotics separately at a much lower price. What can you to help remedy this problem?Respectfully ***************************

  Business response

  06/03/2022

  Please see attachment to view our response. 

• Initial Complaint

  11/04/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/8/2021 Amount paid $1287.00 Arch supports for pain I followed guidelines given pain worsened over time Received adjustment 8/2021 Still no change in pain 10/7/21 was told by asst.mgr. nothing could be done No refund was offered saw podiatrist for orthotics on 9/30/21 (prior to store visit) Manager has reached out once by phone with no resolution.

  Business response

  12/16/2021

  Business Response /* (1000, 5, 2021/11/12) */ November 11, 2021 To: Better Business Bureau Re:Complaint Resolution for *************** I am ********************, the Store Manager for the ******* Good Feet Store. I am writing in response to the complaint of ***************.We are committed to ensuring our customers are satisfied and we did reach out to *************** on 5/13/2021 and again to on 5/18/2021 to follow up with her as we do with our customers and we let them know at time of purchase that we will be calling them after their purchase. Unfortunately, we did not get an answer on those two occasions. ************* purchased our 3-Step Arch Support System on 5/08/2021 consisting of a 457 Slimline Strengthener , 4.5 Midflex Maintainer, and a 258 SLR Relaxer and a complimentary Super Athletic Cushion totaling 1287.00. ************* returned to the store 05/12/2021 to receive a complimentary Super Athletic Cushion which is valued at 34.95. On August 10, 2021 ************* returned to our store and worked with our arch support specialist to select a new 3-Step Arch Support System. We returned her original purchase in exchange for her second 3-Step Arch Support System. Her new 3-Step System consisted of a 458 Diamond Strengthener, a 4.5 Flex Maintainer and a 30 Flex Relaxer. We were able to work with her at this time although she was outside of our 60 day adjustment period, the time frame we allow our clients to make adjustments or exchanges to their 3-Step Arch Support System. We explain this to our clients at the time of purchase of the 3-Step Arch Support System and it is also printed on every receipt and the client initials the receipt when they make their purchase. Again, we are committed to working with our customers and finding a solution. I personally reached out to Ms. *************** on November 8, 2021 to make an appointment for her to return to the store so that we can discuss her concerns. She did return my call later that day and we set an appointment for November 11, 2021. On the morning of 11/11/2021 ************ called to cancel our appointment. I called ************* on 11/12/2021 to attempt to reschedule the appointment but her phone is not taking calls at this time so I sent her an email requesting a time to reschedule our appointment.Because of the personal nature of our Arch Supports our policy states we do not offer refunds because we are unable to resell the Arch Supports. On the receipt the policy is stated as follows:Exchanges and store credit within 60 days with proof of purchase . Arch support returns receive 100% store credit only. The Good Feet Store is committed to finding solutions for our customers and creating the best experience for them. For this reason,when we are able to meet,************* will be refunded her money and her concerns will be addressed. If we can be of further assistance please reach out to us. Sincerely, ******************** Store Manager,The Good Feet Store , ******* NC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩