Business ProfileforWake Spine & Pain Specialists, PC

Appointment at Wake Spine & Pain for 4:40 pm 9/28/22. I mistakenly go to the Wake Med building beside Wake Spine & Pain building. I called the office to let them know that I was next door and was on my way and intended to tell them that I was going to be close to the minute of the appointment. While on the phone with an employee, I walk in and catch the elevator. I get to the building at 4:38pm, still on the phone with her and take elevator to third floor and get there 2-3 minutes later. Once I get there, I took a picture of their clock on the wall and told my husband to look at it, how I made it 4:40 on the dot. I wait in line 1-2 minutes for the person ahead of me. Lady at desk looked me up and someone had marked me as a no show. I asked about grace period of 15 min, 10 min, not even 5 minutes. They told me that everyone else gets a grace period except the last appointment of the day. No one ever told me that until this afternoon after I arrived. I asked to see the policy and there isn’t one, just their office policy she said. I do not think there is such a policy and feel discriminated against. I think they excused it as a policy but really wanted to go home early and not provide medical care to someone ( with injury/disability). They refused to see me. I demanded to be seen. Then she proceeded to tell me that the dr was gone for the day. I really needed that appointment (obviously I have a health care need). So I sit in the waiting room. At 5:00 pm, they tell me to leave and I refused. She called the police and we waited 45 minutes for them to come. They understand the principle of it but ultimately informed me of possible trespassing citation. I ask them for their names and both lady’s refused to tell me their names. They never once asked if it was an emergency or how could they help me. Hopefully I will be okay until I find another spine specialist. I am a teacher, so making appointments are hard, so this appointment was important.