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ComplaintsforPerson Street Pharmacy of Raleigh, Inc.
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Complaint Details
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Initial Complaint
11/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for a prescription over the phone using this pharmacy ordered by my doctor. I have insurance however this pharmacy did not give the option of insurance and required full payment? ??for this prescription ?to be paid over the phone. ? Additionally,? I was? not? given an opportunity to speak with a pharmacist regarding this prescription nor was I given any details regarding the manner of which this prescription should be taken or the shelf life of this prescription.? I was given no consultation and received no option for consultation?. Unfortunately after I paid for my prescription my child became very sick and as a working mom, I was unable to pick up my prescription immediately. Unbeknownst to me, since I was unable to pick up my prescription the pharmacist threw it out. I found out AFTER it was discarded that the prescription had a 14 day shelf life and would be discarded after 14 days. Something that was never communicated to me up front. I was also never given an option to have the prescription mailed to me - something which I would have utilized since I had a sick child. In the end, to get the prescription in which I paid out of pocket for and that the pharmacist threw away, I was required to once again pay for it and out of pocket... even though I explained I had not been given a prior pharmacy consultation or the option of shipment. This seems like an extremely unethical business practice.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.