ComplaintsforStreamline Services Plumbing, HVAC & Electrical
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/18/2023 I called this company with regards to a clogged toilet.I was charged $189.00 for a "diagnostic fee".I was told the toilet was broken, not clogged, and had to be replaced at a cost of $850.00 Fortunately I asked my son about this, he said that one doesn't need to replace a toilet over a clog. He came over the next day, took my plunger and unclogged the toilet in about 20 seconds.I feel like they were trying to take advantage of me as I'm over 90 years old.As the diagnostic was 100% wrong I feel entitled to a full refund. Others should be warned about how this company tries to take advantage of elderly people like myselfBusiness response
04/10/2023
In regards to the complaint filed by *********************************- ************** was called out on a Saturday morning, because this was an afterhours emergency call our diagnostic charge for non members is $189. Due to the fact that the plumber on call did not give repair estimates, only to replace the toilet (per ************************** request) our service manager **** refunded the diagnostic charge. We in no way shape or form take advantage of the elderly. It's is our priority each and every day to take care of people. We take responsibility for the lack of repair estimates and miscommunication and the issues on our end have been addressed.Customer response
04/11/2023
Complaint: 19849502
I am rejecting this response because:The person did try to fix the toilet, said he couldn't, and recommended his company replace it.Toilet was fixed in ten minutes next day by son.
Sincerely,
*********************************Business response
04/11/2023
Hi *******! Your desired outcome was a refund and that's what we provided you. If you're looking for anything else or we can help you in any other way, please let us know!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.