ComplaintsforMoveZen Property Management Customer First Results

• Initial Complaint

  09/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 09/14/2021 I viewed a property listed by this realtor and paid a $60 application fee; on 09/23/2021 an additional $2,300.00 for a Security Deposit and first month rent for a move in effective 10/01/2021; and an additional $150.00 on 09/24/2021 to a professional painter to paint in an area of the residence prior to my scheduled move in date. Prior to signing the lease, there was a documented mutual agreement the deck on the outside of the property would be replaced because unknown to me it was fully deteriorated (on a second floor level residence) which is a safety hazard; I was told the residence was professionally painted, prior; whereas, the paint is unmatched to the prior color on the walls and noticeably nonuniform in shade and application; there appears to have been a major water leak on a wall in the kitchen that was covered by paint; I request the air/heating system to be serviced (in writing) and it was told after signing the owners knew it was broken. Unethical Business

  Business response

  10/06/2021

  Business Response /* (1000, 5, 2021/09/27) */ This person didn't provide any documentation showing we offered to replace the deck and paint the house because it doesn't exist. That is a flat out lie. The HOA said they will replace the deck eventually, but this is a condo complex so we wouldn't be legally allowed to do that on our own anyway. We certainly weren't going to promise something we have no control over. We negotiated a large amount of issues with this tenant. She pressed us hard to paint but the owner, who has the final say but ethically and legally, declined. This was long before she paid a deposit and signed a lease. Once she did those things, just a day before she was going to move in she called nearly every person in our office to aggressively demand that we paint anyway, despite the fact we have written proof that we declined that request several times. The paint is not in bad shape, it's a touch up which can always been seen if you look carefully. The person employed a classic and aggressive bait and switch strategy that we simply refused to fall victim to. That said, we already offered to cancel the lease, but as per law we would be forced to charge her deposit for the time it was off market and until we find a replacement. We don't get any of those funds, the owner who is legally and ethically entitled to them will as a result of the lost time and money while this tenant attempted to break the law and rational business practices. If we did simply allow this dishonest tenant to break their lease with no charge we'd likely receive a legitimate complaint from the owner for lost funds and poor management. We are legally required to handle this situation in this manner and it's quite common. There are entire laws written into NC statutes for this exact situation. If you secure a property with a hold deposit, that deposit goes to the owner if you back out with no cause, it's common sense.

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