ComplaintsforRhyne Management Associates, Inc.
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vehicle was towed a day before move out date. Office staff were very rude and unprofessional. Vehicle has been parked in same condition for months and company towed vehicle a day before move out date.Business response
08/28/2024
Rhyne Management does not have a current or former tenant that matches the name of this complainant. However, based upon the information in the complaint, we believe we know to which prior tenant/property they were affiliated. If so, the vehicle in question had two flat tires and an expired inspection sticker. Our property manager placed an orange sticker on the vehicle eight days prior to it actually being towed. The sticker included the reason it was unauthorized to be parked at the property (unroadworthy), our companys contact information as well as the date it would be towed. The vehicle remained at the property eight days later in the same condition and so it was towed. We had no idea whose vehicle it was at the time as no one contacted our office during those eight days to provide their information and/or request an extension. We will not be paying the requested amount to the complainant.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.