Business ProfileforCardinal Points Imaging

I had a Brain MRI in 2023 I set up a payment plan with Cardinal Points to cover the balance after the Ins paid - it was automatically taken out each month. On October 30 I called to confirm that the payment plan was complete and found out that I had a credit- Cardinal Points uses a 3rd party billing service and the one I was dealing with is called Pinnacle Health Services of ** so I inquired about it and was told that they would refund my original payment they had on file. On 11/13/2023 I called again and was told it was not processed because they needed to send a check and to allow **** days - on 11/30/2023 I called again and got the same story except this time was told that it was still waiting to be approved and that would be on Dec 4th and then a check would be sent. On 12/12 got the same story but was told they would escalate the matter and gave me ticket #****** - still nothing - 12/29/2023 - I asked to speak with a supervisor and her name was **** she said she was going to escalate it and that I would get a check within 10 days on 1/18/2024 I decided to contact someone at Cardinal Points and see if I can get some help. I spoke with ************************* who is the scheduling supervisor she was nice and told me she would send my info to their in-house contact *************************** in the ** office and would have her contact me. I never heard anything so I called ****** back on 1/22/2024 and left her a message did not hear back, called again on 1/24/204 and left ****** another message. No callback. Today 1/25/2024 I called and asked to speak with someone else in charge I was transferred to the director ***** and I left her a message. At this point, I am starting to think something is very very wrong with this practice and **************** This seems very shady and a big red flag!!