Customer ReviewsforRaleigh Radiology, LLC

Do Not Recommend this company. We believe we are being double billed for the same procedures on the same date of service. Called them to clear up provided them with proof of payment in full. Billing associate ***** was helpful said she was applying a zero balance to my account and would notify CMRE the billing service company of this correction and in 7 - 10 days we would receive a cancellation letter from CMRE. That was on 4/22/2024. It is now June 14, 2024 and no letter has been sent. We just received a bill from CMRE on behalf of RR for the SAME BILL previously paid in full. WHAT IS GOING ON? We keep impeccable billing/ payment records and provided them with all necessary proof of payment. This feels like a scam operation. Totally unexceptionable. I would not recommend this company.

I have enjoyed the professional and knowledgeable radiologists that Raleigh Radiology provides but I give them one star because of their EXTREMELY dishonest and incompetent billing practices. I had billing difficulties the first time where I received a bill for $320 5 months after the service date. When I called the representatives told me that I only owed $160 which was not represented anywhere on my bill. I paid this bill shortly after and then received multiple delinquency notices and threatening mail stating I was sent to a collection agency. It took me more than 45 minutes to get in contact with a representative in the billing department for them to tell me that my account balance was $0.00 but that they could not explain why I was sent to the collection agency let alone provide me proof (until I called more than 4 additional times). Months later I needed another procedure and I reluctantly had a Raleigh Radiologist because I had no other choice but I did not wish to go through the billing headache again. No more than 5 weeks after attending my appointment and fully paying my hospital bill, I received a text message from Raleigh Radiology stating that my bill was WAY over due and that I would be sent again to a collection agency. I never received a statement bill from Raleigh Radiology so there was no possible way I could be already late on my bill payment. Also the links in the text message to pay my bill said that my account did not exist. After this second round of billing practices I went to the lead of the billing department Jamie where she has not yet responded to my contact (November 22nd). I only 3 days ago received my billing statement from Raleigh Radiology in the mail and it is dated (11/30/2021) 8 days AFTER I received notifications about being sent to a collection agency. I will be reporting these multiple dishonest billing practices to the BBB and any other type of medical regulatory agency I can.