![](https://m.bbb.org/prod/ProfileImages/590cbca2-ba4e-4dab-8e5b-da653e7178bb.png?tx=w_150)
ComplaintsforNewcomb and Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Asked them for a maintenance agreement for yearly maintenance on HVAC on Dec 21, 2022 and paid the $246.68. The next day I called and cancelled and requested my money be refunded. Today, January 31, I received a call from them wanting to come and service my HVAC. I reminded them that I had cancelled and still did not have my refund. They said they would investigate and get back with me. I called them back after 10 minutes and said that if they still had me in their system to call me for servicing my HVAC, that they should be able to see my payment and any credit. The lady simply said “you’ll get a check in 4-6 weeks”. I thanked her and the call was disconnected. I’d like to be sure I get my money refunded and don’t feel like waiting another 4-6 weeks.Business response
02/01/2023
Good morning, My name is ***** ****** and I'm the Residential General Manager for Newcomb and Company. I just called and left you a voicemail. We have expedited your refund and you will receive it within the next week. If I can be of any further assistance please do not hesitate to contact me @ ************* Thank you.Customer response
02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.