Business ProfileforCariloha

On 03/02/2023, my husband and I went on a Carnival cruise and were recommended by Carnival to buy from ********. We purchased king size sheets and other items, spending a total of $266.30. Unfortunately, within a few months, we noticed that the sheets were developing holes and fade marks. During another Carnival cruise, when the cruise advisor ******* praised ********, we expressed our dissatisfaction with the sheets. We shared our experience with the holes and fade marks, to which he informed us that the sheets were still under warranty and that Carihoka had good customer service. Following his advice, we spoke to ******, the manager at the Aruba store, who provided us with an email address and instructed us to mention her name. She assured us that the sheets would be replaced. However, we have been going back and forth with customer service for weeks, providing them with pictures of the sheets and the credit card statement as proof of purchase, only to be informed that they cannot assist us because the warranty period is only one year. Based on our experience, we find that ********** product is of poor quality. We advise others not to waste their money on their sheets.