We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Smart Home Security has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSmart Home Security

            Security Systems
            BBB accredited business

            Additional business information

            Additional Info:
            Smart Home Security does not engage in telemarketing calls.

            Contact Information

            8300 Falls of Neuse Rd

            Raleigh, NC 27615-3449

            Get Directions
            Visit Website
            Email this Business
            (919) 301-8009

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/4/2022

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            8300 Falls of Neuse Rd, Raleigh, NC 27615-3449
            Email this Business
            BBB File Opened:
            11/22/2019
            Years in Business:
            7
            Business Started:
            8/3/2017
            Business Incorporated:
            8/3/2017
            Accredited Since:
            8/4/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1249-CSA for this business, issued by North Carolina Department of Public Safety (Alarm Systems and Private Protection Licensing Boards)

            These agencies may include:

            North Carolina Department of Public Safety (Alarm Systems and Private Protection Licensing Boards)

            512 N Salisbury St

            Raleigh NC 27604

            (919) 733-2126

            https://www.nc.gov/living/public-safety

            BBB records show a license number of 208427-CSA for this business, issued by North Carolina Department of Public Safety (Alarm Systems and Private Protection Licensing Boards)

            These agencies may include:

            North Carolina Department of Public Safety (Alarm Systems and Private Protection Licensing Boards)

            512 N Salisbury St

            Raleigh NC 27604

            (919) 733-2126

            https://www.nc.gov/living/public-safety

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Smart Home Security LLC
            Business Management
            • Mr. Robert Pluchino, Owner
            Contact Information

            Principal

            • Mr. Robert Pluchino, Owner

            Customer Contact

            • Mr. Robert Pluchino, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: 4 tips on buying a home security system - and 4 red flags to avoid

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I just bought a house as I was moving in a guy from adt came to the door. We told him we were not interested and he kept pushing as I was on the phone with my own job he was talking and he had Mr **** a **ntract without knowledge. I've called and explained this to them and they refuse to let me out of my **ntract. The alarm sets itself off when we open the garage door. I ** tasted them and told them that the person they spoke to is no longer a resident here but had my signature on file. I never even spoke to the salesman I can prove I was on the phone e the whole time he was at my house. I need help. I do not want their services. The alarm is faulty and having g to make it to it all hours of the night when it decides to go off is ridiculous. I asked to speak to higher up after I got off the phone with the 2nd person after being told I **uld cancel and have to pay 100 percent of the fee when the **ntract states 75 percent. I also called the day before and the lady I spoke to said she **uld help me cancel the ac**unt and never mentioned anything regarding a fee. I've reached out to the salesman with no answer.
            Read More
            Read 5 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amber S

            07/31/2023

            This company is contracted under ADT. They have door to door sales people and we accepted their system. It was installed by a proclaimed retired military member and retired police officer that is now working in security. Within 3 days this system just didn't meet our needs. We called and canceled services. The same trained technician came to our home and accepted back all of the equipment. Upon leaving he started taking photos of the front of our home. Then 3 days later we contacted the company to ask the status of our refund of our down payment. This is when we received emails (was text conversations at first) saying that all of the equipment was broken and could not be reused and we actually owed them money. Even though it was accepted by their trained technician at our home. Now they still are withholding $233 and will not return that amount but sure did pick up and keep their equipment from our home. Due to a safety concern and lack of integrity I would not recommend this company. I have reached out multiple times and left messages. 1 time I spoke with someone names ******* but have not received a return call.

            Smart Home Security Response

            08/08/2023

            This customer did sign up for a ********************** system with us. We installed a brand new security and camera system with an equipment cost of around $1000. The customer called 3 days after install to say they wanted to cancel without providing any specific reason and would not allow us the opportunity to try and fix any issues they may be having. We let the customer out of the agreement and scheduled a time to come out and remove the equipment. When we arrived onsite, the customer handed us a box of our equipment that had been removed by a competing company. Much of the brand new equipment that we had installed was completely destroyed by whoever removed it. This is why we have a policy that we remove our own equipment. This customer made the decision to go with a competitor without waiting for us to remove our own equipment and in the process destroyed our property and is upset that we had to charge her as a result. Although this customer states we have not reached out, we have explained this situation to her via phone and email and that is how she is aware of the reason for the charge and the charge amount in the first place.

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.