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ComplaintsforJohnson-Lambe Co.
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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed my order through a school store. Website said 4-6 week delivery time from school close date (10/16/23).Order took over 8 weeks and was shorted by 1 piece for over $35 (ear piece). I have attempted to contact them with no response.Business response
12/21/2023
We have responded to the customer by phone and email. We issued a refund for the order earlier this week and also delivered the order( at no charge ). These orders go thru the school and we talked with the coach in charge this morning and he said he has the order and knows nothing of an issue with the order. We certainly understand the frustration with the delay in delivery and have responded( email and phone ), refunded the cost and delivered the order.
Thank You
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.