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ComplaintsforRaleigh Swimming Association
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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted RSA for swimming lessons with Coach *** after she came highly recommended to me by several friends. I was put on a several month long waiting list to have lessons with *** that started in august 2021. Halfway thru our lessons, I was informed that my children would be switched to a different instructor. When I inquired about this and voiced my concern about transitioning them after they had an established relationship with Coach *** as well as the fact that I waited and paid for classes specifically with this Coach, I was dismissed and told that other instructors are qualified. When I informed them that we would not be returning for our second half of lessons due to the fact that we were not comfortable nor receiving what we paid for, I requested a refund. They refused. I contacted the board requesting the same. I got one dismissive email back refusing to refund me. I have since tried to call this business three times and email twice. All efforts have been ignored.Business response
09/15/2021
Business Response /* (1000, 15, 2021/09/15) */ The customer involved registered for group swim lessons with our program without any specific designation of an instructor. The customer requested a specific instructor after registering and we obliged the customer regarding this request and the customer received several lessons with the instructor. This instructor voluntarily left RSA and we transitioned the customer to another qualified instructor. The customer would not agree to lessons with the second instructor. The customer demanded a refund which was not justified under the circumstances. RSA offered, and continues to offer, all of the services for which the customer registered. RSA regrets that this customer was not satisfied but RSA cannot offer a refund where the decision to discontinue a pre-paid session of swim lessons was made solely by the customer and not due to any fault on the part of RSA.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.