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ComplaintsforAAA Towmark Roadside Assistance
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date in question is 9/9/2022. Company in question is ***;Towmark. I ordered a towing request thru my *** membership to be told that I couldn't ise my membership due to the location of my car, subsequently having my call forwarded to Towmark, a company directly working with ***, understanding that my car would have to be paid for to be towed to desired location. Tow operator ******************* responded to the call, and arrives in a *** company vehicle, hook hitch style truck. Needed to go to the destination with him to see my car into the shop it was being taken. There was 2 camera views situated front and rear of the truck to record the transaction start to finish. Upon arriving to said destination, when releasing my car from the hook, my car's front end bumper was dislodged from the pressure of the heavy hydraulic equipment on the *** tow truck, causing significant damage to my front end. I was told by the tow operator someone would be in contact with me about the matter, but no one called me that day, and the following 2 days after. I called *** about the matter, and was told that I must get with "Tow truck damage claims" department for TOWMARK. After speaking with a Towmark associate, I was informed at this time there was no department for that, and that ALL damage claims are seen filed under *** damage claims. After submitting information necessary, damage claims management tells me that I must look to seek my damage claim with Towmark, because it was their operators that responded to my call. Contact Towmark again, for them to tell me that there actually was a damage claims department for Towmark, and the footage from the tow was privatized (for company use only)during the time I was told there was no department to oversee tow truck accountability. Was given no claim number for my case from Towmark during the time, only a receipt from the tow. I believe I was told everything I was for the tow truck operator to have his management cover up and seal the footage of tow.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.