ComplaintsforJays Heavy Duty Repair & Towing
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
April 7th 2023 I pick my charter bus up this company around 7:30pm on this date this bus was towed there five days before because we where having problems with the start not engaging with the flywheel I contacted ********** the very day to see if he could fix it I was told that there was some bolts that had broken out inside a day or two later he tells me that they can't get the bolts out and he would have to drill new holds in it to fix it days went by and they are still holding my bus then he tells me he would have to drop the transmission to fix it when I got there to pick my bus up I noticed my left tag axle wheel had been damaged while driving the bus the next day the left tag axle wheel spilt in half destroying the whole wheel assembly I had to call roadside service to come out I ended up having to purchase a rim and tire witch we couldn't use because the break housing was split in half so I had to pay for another bus to take the group to there destination I would like to be compensated for all money loss.Thank you ************** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.