Business ProfileforTobacco Road Sports Cafe & Brewery

I do not recommend this place. I don't write bad reviews but they have to know it's not ok. We're Active duty military station in Hawaii and I planned a graduation/7 year old celebration for my family when we come home on a 14 hour flight months ago. I dealt with *****, ***** and ***, via mostly by phone& some via emails which advised me that I had to have at least 15 ppl to reserve a private room to start planning. ***** and **** advised me to call 48- 72 hours to confirm the actual head count. 3 days before the event I called and confirm for 19 adult and 13 kids! I paid my deposit of $150 plus a dessert fee where they would plate our cake and have all drinks and salad out with in 15- 30mins after the start of the party. They ( a lady “**** or ***”)told me they would update the final count as. 32 ppl as of Wed,Dec 7th 2022. I also let them know that my sister will be there early to decorate and start the event due to we had graduation. Very pleasant everything was confirmed. Dec 10th, On the day of the event my sister calls me and states that they’re not ready and the only had 15 ppl down. I called immediately ask for the ladies that has been helping me. No one was there that I’ve planned with but I spoke with a ********. She stated she didn’t know anything and no one updated her. She stated she will get the room prepared the right way. I got there and none of my guest has orders and half had there drink. I talk to ******** to see what I can do to help. They said there getting on it. Being that we had children that been waiting for over an hour plus…they finally took the orders 2 hours in and out of the 32 that rsvped 28 showed up. I was still hopefully because we haven’t seen our family in years. I just wanted everyone to eat and have a good experience. Then my sister notice that the waitress was crying. I pulled her to the side and asked what’s going on she said that it looks like we’re not having a good time and she wants us to have a good time but her management won’t give here any help. I then hugged her and told her I’ll help her. I gave a started tip of $50 and I started serving drinks, salad,and fries out. She said the GM was coming and he’s going to fix it. I was relieved. Until the GM came upstairs very hostile, yelling at me without any introduction stating “I lied about the head count and I made the waitress cry, threaten her, and he’s calling the police. “ I asked him to clam down here & I tried to talk to the waitress and staff there, but the GM was stuck on disrespect. Now after my research,And consulting the ******* police department and my attorney, I now know his name is ( **** ), and it's his own family business. His poor management skills cause unnecessarily terrible experiences for my guest and I. When we reached out to them, they wanted to focus on the emails opposed to how they handled the miscommunication and the disrespect. I never spoke with a man and only the ladies that ensured me that their restaurant was the best place for my event and they would take care of us, understanding our story. Yet a man came over 2 hours after the event time to yell, disrespect, and threaten us with the police as if we committed a crime. Honestly; I'm still shocked on how I paid, patronized a company, received poor service, didn't eat, and was disrespected. I feel that if *****, **** or *** was there the experience would've been better. If I had to do it all over again; I wouldve called the police on him as soon as he attacked me and I asked him to calm down. I pray that this doesn't have to happen to anyone else. The company hasn't reached out to fix anything. This poor management /customer service experience has caused much pain and confusion. I don't know if I was just caught in the crossfire from something else or Discriminated against. Just doesn't seem right. All I wanted was to celebrate my family's Graduation/kid's birthday / and see some family I hadn't seen in years. This isn't right!