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ComplaintsforSmoke & Mirrors Performance Automotive Shop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I was working with Chris W****** for a turbo kit that he and I made a deal and discussed about. At first, he was responsive and helpful. Sent me my invoice and everything, and informed me that the kit will be ready to ship in a week back in Feb 2023. Now it's June 2023 and he has not responded to me. I would email every couple of weeks for a response and no dice. His website phone number is now disconnected and no way to reach him. I would like my refund from himCustomer response
07/03/2023
I have not heard from the business in response to my complaint.Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
October 16 2021 ordered performance parts through Smoke and mirrors knowing it was more expensive than other companies hoping for higher quality and wanted to support small business. Paid $4,730 for the performance parts and only received a few parts and what I received is very poor quality, poor design, and poor fit. He changed his promise times multiple times and kept lying about shipping my products out and he never shipped it out. Kept saying he needed to find boxes to ship my order out. I have tried to contact him multiple ways and he has yet to get back to me after I finally received less than half of the parts I ordered earlier this month.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.