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Complaint Details
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Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a FlowZone Monsoon 2.5 sprayer from GCI Turf Services. It was $369.95 with free shipping. The sprayer arrived with a faulty pump. My option is to send it back to GCI at my expense, which will cost at least $100.00 as it's a large and heavy box. In short, they want me to lose roughly $100.00 because they shipped me a product with a faulty pump. Oddly enough, when I received the sprayer, everything was wet, and there is a little insert that states the product will be wet as they test it out. Not sure how they didn't notice the faulty pump? Either way, I'd like to send this back to GCI for a full refund, and they should cover return shipping, not me. I am not returning the product because I don't like it, I am returning it because it does not work.Customer response
10/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.