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Find a Location

Renaissance Nissan has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRenaissance Nissan

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    407 Premier Blvd, Roanoke Rapids, NC 27870-5041
    BBB File Opened:
    4/1/2010
    Years in Business:
    14
    Business Started:
    4/1/2010
    Business Incorporated:
    11/20/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • Nissan of Roanoke Rapids
    • NRR, Inc
    Contact Information

    Principal

    • Mr. Hubert H. Vester, President

    Customer Contact

    • Mr. Hubert H. Vester, President
    • Mr. Michael Sterzer, General Manager
    Additional Contact Information

    Fax Numbers

    • (252) 537-3018
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    7 months ago my partner and I purchased a 2020 nissan altima. The process was smooth. After a few months I went and got an oil change once agin smooth process. It is now time for another oil change. I had a gut feeling to call before I went for an oil change simply because i live 1 hour and 30 minutes away. I was shocked when I called and was told that it was no longer renaissance nissan and the owner had sold the business. Part of the reason I purchased the vehicle was because of the warranty. I have been calling different numbers only to get transferred and hung up on. No one has been able to answer my question, Where is my warranty? Right across the street from where I purchased my car is another Renaissance business. The doors are locked and people are inside but wont let you in. I ran into a couple there today trying to get some answers as well and no one would let us in. She told me she had to pay 200$ for an oil change at the original renaissance nissan. There is also a Renaissance in Virginia, no luck there. This is bad business. Had I known I would have never purchased my car from there. They sent no letter l, no phone call nothing.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael H

    1 star

    03/13/2023

    ??Renaissance Nissan AND THE MANAGEMENT THERE IS A JOKE??If I could leave 0 stars, I would.Ive waited 3 months for a refund that they owed me. Finally received the check today. The check was at the dealership for a few days however the owner of the dealership hadnt signed it yet and is apparently the only one who has authority to sign checks. I was guaranteed the refund check would be at the dealership three different days by three different people over the course of two months. Management doesnt see an issue with their staff lying and providing false information. GM refused to let me finish a sentence without cutting me off, tried to make it seem as though I was overreacting and had no clue what I was talking about, and also insinuated that he could hold onto my check for as long as he wanted. This is all after I had to trade in the brand new Frontier I bought from them (2022 Truck purchased 11/21 and traded in 12/22) due to manufacturer/electrical issues. Corporate Nissan is no better than the dealership, and told me they didnt care the truck was in Nissan service department more than it was on the road, and as long as I had the warranty they would not classify it as a lemon nor would they honor a dealer buyback. Not to mention trying to make me PAY for a rental. They will never have to worry about seeing my face in that dealership again, and I will never buy another Nissan vehicle and if you value your time and money, Id suggest going to the next dealership.

    Local BBB

    BBB of Eastern Carolinas

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