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ComplaintsforProgressive Log Home Builders, Inc
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
April 21, 2021 we entered into contract with the mentioned builder. Due to the pandemic, changes in financing requirements and global financial changes, we had to make a pause on building plans. ***********************, President of Progressive Log Home Builders, Inc. has $15,v110.67 of our deposit. After numerous texts and emails they finally responded. She said she had her husband critically ill in the hospital and couldn't communicate rapidly. We were empathetic to her family situation so we let some time go by so she can care for her husband. After nearly 4 months we were communicating again. I told her we were pausing the project due to the above mentioned reasons. She stated to put the request in writing and send it to her POBox address. I sent it return receipt and receipt signature. The mail was returned undeliverable. Months have passed and no communication again.My husband sent a text to her daughter regarding the built of a cabin and that's when she replied. We told her daughter that we need to communicate with *****, her mom in regards to the refund.We received an email stating that they put work and effort and had received cancellation email from us.The ONLY work and effort done was providing quotes and collecting our money. Not one single physical labor, permit or otherwise was performed by this company.Unfortunately we have now become aware that the have done this same scam multiple times over the years to many other victims of their deceptive practicesBusiness response
03/14/2023
As stated in their complaint, we do have a signed contract with them. They canceled their build with us. Our contract states on page 6 that the deposit is non-refundable unless we can't perform the work. We already put a lot of time and effort into their project including helping do all of their bank paperwork as requested. They did send us an email in writing saying that they wanted to stop the build. We have customers that contract with us to get in our queue and don't build for tears until after they contract with us for many reasons including financial reasons. We have also offered to pick back up on their build.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.