ComplaintsforMedlin Hyundai

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a vehicle service contract with new vehicle on 5/16/22. The total amount is $2,488.00. I purchased a GAP addendum for $1,000.00. I purchased a protection plan for Zurich of $699.00 and $899.00. I have formally requested a cancellation and disbursement of these packages in writing in the following dates: I have attempted to contact the dealership multiple times via e-mail on 4/23/24, 4/27/24, 5/2/24, and 5/7/24. I was responded to once originally on 4/24/24, asking for mileage on the vehicle. I responded immediately and have received no further communication since.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2017 Hyundai Sonata in July 2023 at ****** miles, within three months my car was rapidly burning oil. I scheduled an appointment with my local Hyundai dealership to have this problem looked at. I did not purchase this car from Medlin. I was told in order to have my engine replaced I needed to have a combustion cleaning, after this combustion cleaning my started died at the dealership. They wouldn't allow me to have my starter replaced by any other mechanics due to it voiding any warranty or possibility of an engine replacement. They lowered the cost for me after I stated I would have it done at my primary mechanic for half of the cost they attempted to charge me. After the combustion cleaning and starter replacement I had to do three oil consumption tests. After all of these tests, my car was at ******* miles and to be left with them until I got prior approval. Dealership has not contacted me, has left me without a car for four weeks. My engine replacement was denied and they haven't told me, I found out through someone else who asked about my car at the dealership. This business has misled me into believing I would get an engine replacement and left me without a means of transportation to work or to complete daily activities.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The attached letter and documents describe the issue I am having with Medlin Hyundai. I received the invoice from Hertz for a bill that should have been paid by Hyundai several months ago. I called Medlin four times and left messages. No one returned my calls. I sent a letter on May 8 to *******************************. No one has responded. I am requesting that Medlin either pay for the rental as I was promised or refund the amount that I was charged by *****. Thank you for intervening on my behalf to rectify frustrating experience.

  Business response

  05/17/2023

  This is a email sent from my service manager on 5-10-2023 at 12:20pm asking for some info and he has not got an email response from the *********.

  When they had to leave there car with **  we had no loaner's here they when all out at the time the ********* where told the could get the rental taken care of by Hyundai and would be reimbursed by Hyundai, in the past when the customer takes it upon themselves to rent a car they contact customer care @ ************** to get their  money back. (This is what normally happens) at this time we have contacted Hyundai to try to get payment on there behalf so we can pay the ********* as this car is under a Hyundai Factory Warranty not a Medlin Hyundai Warranty we cant pay until we get paid from Hyundai ***.

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle towed in due to oil leak service completed 2/2/22 in the amount of $452.00 service department stated issue resolved by replacing gasket.No loaner vehicle available causing me to get rental out of pocket.Had vehicle for 12 days. Same issue occurred and vehicle towed again to dealership diagnostics test run and hairline crack found in oil pan fixed and oil change done$495.00 told issue fixed Dealership kept vehicle for 7 days before repairs complete and had no loaner vehicles causing me to pay out of pocket for a rental.August 15th oil checked no oil in vehicle again.My vehicle has been serviced twice for the same issue costing nearly $1000.00 in repairs and $900.00 in car rental fees.Told on both occasions vehicle was repaired however same issue continues.When I inquired about why the oil pan crack wasn't found in examination of vehicle in February no real explanation given by ****** the service coordinator.I have always had regular oil changes and maintenance on vehicle and have been the only owner.Vehicle currently has only 54,000 miles.I feel I've been charged twice by dealership and they still have not fixed my vehicle

  Business response

  08/17/2022

  RO ******* on 02/02/2022 customer came in for a valve gasket oil leak. Customer was charged $452.82 for the repair. This repair should have  been under warranty. There was no service manager here at that time and was short staffed with new hires. I am reaching out to customer to refund the $452.82. 

  RO ******* on 06/17/2022 customer oil pan was damaged by an outside cause (hit something in the road) so was not a warrantable item. The oil pan had to be ordered looks like 7 days in and out. 

  Customer says in the letter the car has been using oil. There is no mention of using oil on any of her history ROs. There are also no PAs for using oil on Web DCS. Being that she is still under 10/100 she would have to come in and start an oil consumption test per Hyundai guidelines where she has to pay for an oil change and come back at 1,000 miles and submit pictures in to Hyundai.
  
  Customer says the vehicle was towed in twice: there are no mentions of tow-in or tow sublets on the ROs. 
  
  She mentions maintenance records: there is a 19,000 mile gap in her record she would have to account for. 

  Reaching out to customer to explain this to her and see where we need to go from here to get this handled. 

  Customer response

  08/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I understand the the service manager not being at the worksite however if this was not brought to Medlins attention then the 452.82 I was charged would not have been offered as a refund.I accept the refund considering it was an oversight on their end however,as a customer is alarming to me.On both copies of my customer invoices it specifically states that I was losing oil why was the Hyundai oil consumption test not done on my vehicle the 1st or 2nd time my vehicle was brought in for the same issue?I was instead charged for a diagnostic test for a $107.00,which I fill was not necessary considering that was a visual diagnosis.I never stated I had run over any objects when I inquired about how that happened with ****** and was told it could have been a rock or anything that caused the crack.Im not disputing replacement of my oil pan regardless of how it happened.In response to the unaccounted oil changes Medlin during the timeframe of January of 2020-January of 2021 had a wait list sometimes 4-5 weeks out and I did not want to risk damage to my car by not having the oil changed.I only have one vehicle so I received oil changes at ******* tire& Auto if needed I have those receipts available for their review.Also in reviewing oil changes completed by Medlin on 4/8/19,2/2/22& 6/17/22 I noticed that 5W-30 was used in my car instead of the manufacturer recommendation of5W-20.Over time this in it's self could possibly cause damage to my engine.Im not requesting reimbursement for towing, because my insurance carrier covered it. ****** was aware of the towing back on January 18,2022 & June 8,2022.My car on both occasions had absolutely no oil in it and I was not going to drive it today the dealership to cause damage so I had it towed.I understand Medlin has been busy in the service department and since my vehicle was towed there with no appointment they got to it when they could but everytime I called to request a loaner vehicle I was told by ****** that they did not have any available.This caused me to use a rental that was not covered by my insurance,which on each occasion I spoke with a representative from Medlin I told them about.That in combination with the service fees put a great deal of financial hardship on me.Im requesting the refund of the warranty covered replacement of the gasket in the amount of $452.82,a refund for the diagnostic testing done in June in thee amount of $107.00,as well as the oil change completed on that date of service, considering this oil leak issue still has not been resolved.I will have an oil consumption test completed at a dealership to find the true cause of what's going on with my oil leak.I just assumed when I brought my vehicle in stating it was losing oil this should have been done considering my limited knowledge mechanically.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  07/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought a car from them car dealer there three years ago my key never worked my husband never took it ******* I recently lost the first remote mind you the second remote did work but my husband never got a chance to take it back so when I lost the remote I call Dow there to the dealer to get a replacement they said it would cost 120 dollars which it didn’t they still have our car that has been there for going on 3 weeks the manager the sells people are telling us the same thing they are ordering the part it’s not up to us they said they are not help and the parts people were very rude I want my remote half price because we waited a long time because they are asking 400 can you believe that for something we should only get half price it’s been over 2 weeks no one can tell us nothing about ordering a new remote or the programming I don’t think they know what they are doing please help us get our car back and a new working remote with out paying 400 dollars my husbands is a retired army shoulder work for this country and this is the pay we get

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our 2015 Hyundai Elantra that was purchased from Medlin Hyundai in 2017 and has had all required maintenance performed by Medlin Hyundai has experienced transmission problems since December of 2021. This vehicle was taken to Medlin Hyundai upon discovery of a transmission problem and we were informed by the service department that there was a problem with the transmission and that the cost of repairs would be covered by a lifetime powertrain warranty provided by Hyundai. We were told that Medlin Hyundai would provide a rental vehicle thrugh ***** while the vehicle would remain on Medlin's property until repairs were completed. The vehicle has remained on their property since December 2021 while awaiting parts for repairs that were on back order. Calls were made to Medlin's service department every 2 weeks since the vehicle has been on the dealerships property for repair updates to be told Medlin was still waiting for parts to arrive. Today, February 21, 2022, during a call to Medlin's service department we were told that the repairs were not covered by warranty and that the warranty was void due to oil changes not performed on time.

  Business response

  03/11/2022

  Business Response /* (1000, 5, 2022/03/03) */ We offer this value to our customers with the understanding they have to follow the maintenance requirements and if they fail to do so will void this contract. On two occasions they were 4k or more between there required service schedules that is outlined specifically in the agreement. Due to this reason the contract is void.

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