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ComplaintsforPerson Memorial Hospital
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 07/13/2022, I had a procedure done at Person Memorial Hospital. I was told that the procedure would cost $1339.38 if I paid the same day. Otherwise, the procedure would cost roughly $300 more. I paid with my **************** card after the procedure. Unbeknownst to me, Person Memorial had messed up the billing code when they initially sent off the claim to Cigna. In addition, Person Memorial had no idea the amount I would even owe because the claim was not processed through Cigna yet. So, not sure where they got the amount of $1339.38 from in the first place.After several months, Person Memorial fixed the billing code error with Cigna. I ended up owing $824.36, which was much less than the $1339.38. I received a bill in the mail for $824.36. I called Person Memorial to figure out what was going on. Person Memorial claimed that a refund check for $1339.38 was sent in April 2023. I did NOT receive this check.I called Person Memorial, and a representative claimed that ***** stopped the refund check. I called Cigna and found out that this was a lie. Since then, I have called Person Memorial several times and have been a told each time that a request for a new refund check was submitted. However, each time, the check never gets sent out. I need to know what's going on! How can you request more money when you're still holding onto the amount that was never refunded. And ***** already paid you! I request that a refund be made to me for the $1339.38. Or, at least refund the difference of the amount I actually owe and the amount I paid. So, $1339.38 minus $824.36, which would equal $515.02. That option makes the most sense.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.