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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase from hanes.i was billed 63.00 dollars. I have not received my order.haneswebsite doesn't have any way for contact .
Business response
05/30/2023
After looking at the customer's purchase attachment, this is not our company. We are Hanes Industries, not Hanes Brands, which is the company this purchase was made from. They will need to reach out to Hanes Brands to ask for this refund. (We are a furniture and bedding construction material company, not a clothing company.)
Thanks so much!
Customer response
06/14/2023
I have not heard from the business in response to my complaint.I filed a complaint to Hanes not leggsBusiness response
06/14/2023
Good Afternoon Ms.****,
Thank you for letting us know about the problems with the delivery of ********* order ********** in Better Business Bureau Complaint ID:********. We apologized for these delivery problems. We show that this order was delivered in two shipments on 5/11/23. As requested, we have issued two refunds for $31.05 and $36.87 on 6/14/23. Please let us know if there is anything further we can do to assist you ith this Better Business Bureau complaint.Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@*********Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased woman’s bra #****** 44 approx. 4/12/23. Received 4/19/23. Did not fit. (Order #****************). Unable to print their Return Label; phone not in service. Are they still in business? How can I return & get refund?Business response
05/12/2023
Good Afternoon Ms. ****,
In response to Better Business Bureau complaint ID ******** on Champion.com Order *********, we processed a refund for $38 as requested on April 25,2023 and have offered a complimentary item from www.champion.com to make amends for these service problems. Please let us know if we can provide further assistance on this Better Business Bureau complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
12/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Received the wrong item from champion.com and requested for a replacement as I originally just wanted the correct order fulfilled however I received the wrong item again and now they are refusing to refund the item although it was a major neglect on the companies part for replacing an item they claim is out of stock but still have available for purchase on their website.Business response
12/14/2022
Good Afternoon,
Thank you for letting us know about the problems with service and wrong items sent for Champion.com order ********* in Better Business Bureau Complaint ID:********. We apologized and issued a full refund for $81.60 on 12/14/22 to reimburse for these incorrect items and for this inconvenience. We also offered a complimentary item from www.champion.com. Please let us know if we can provide further assistance with this complaint.Thank you!
Julie *******
Hanesbrands Inc.
Champion.com Office of the President
336-782-9777
julie.*******@hanes.comCustomer response
12/14/2022
I am rejecting this response because:
I want an apology and explanation as to why i received such horrible customer service for both but mostly the 2nd attempt to get a fair and just resolution with their company representatives and to know moving forward customers will not be treated so poorly. A refund is just the beginning of the resolution.Initial Complaint
08/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered two pair of jogging pants from their web site last April, 2022. Order no. **********. Received the order on 4/21/22. Pants were too big. I tried to fix them but couldn't so I returned one of them and kept the one I had botched. When I returned the pair I requested it to be exchanged for the smaller size (size Med.) . That was on 4/28/22. I have tried to write and find out where is my pair, to no avail. I tried to call, couldn't. It is August 23, 2022 and nothing. They won't even answer the phone or respond on line. Thank you, ****** ********Business response
09/20/2022
Good Afternoon Ms. ****,
In response to Better Business Bureau complaint ID ********, we have apologized for the service problems that we have had with the refunds on Hanes.com ***********. We have issued two credits for order ********** for $8.19 on 5/2/22 and $15.18 on 9/5/22 to fully reimburse the $23.37 charged on this order. We have offered a complimentary item from www.hanes.com to try to make amends for these service problems. Please let us know if we can provide further assistance with this Better Business Bureau complaint.
Thank you!
Julie J******
Hanesbrands Inc.
Office of the President
************ ***********************Initial Complaint
05/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On May 22, 2022 at 11:47 pm, I placed an order on Champion.com. I ordered a woman's sweatshirt, sweat pants, shorts and two pairs of mens shorts, that came to a total of $158.37. My order number was ********* and said my order was delivered on May 26, 2022 around 1pm. When I opened my package I found four packages of Hanes men tagless briefs, that I'm sure come no where in the price range of my original order and no where near what I ordered. I emailed the email back that was sent to me saying my package was delivered and it said that email address was "not found" and there was no customer service number to call. I opened an online chat on Champion.com, where I was told they were having technical difficulties and I needed to reach out to them about my problem "another day". This is ridiculous and I don't understand how this could happen. I want to be refunded for this order and would like this order replaced and sent out again to me as well, for all the trouble I have to go through in order to get acknowledgment for what has happened. These items were ordered for a birthday and fathers day and now who knows how long it will take to get a replacement or if these items will even be available by the time that happens.Business response
06/02/2022
Good Afternoon Ms. Neal,
Thank you for contacting Hanes Brands Inc. on your Better Business Bureau Complaint ID: *********. We sentan email to apologize for the service problems with Champion.com order *********. As requested, we issued a full refund for $158.37 and have sent a full replacement for the order not received. We did offer a complimentary item from www.champion.com to try to make amends for these service problems. Please let us know if we can provide further assistance with this Better Business Bureau complaint.
Sincerely,
Julie J******
Hanes Brands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comInitial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order for four bras (****) in the amount of $83.36 on 08/20/21. I got the order and the bras did not fit properly. I returned the bras for a refund and have not heard from One Hanes Place or received a refund and the company will not respond to my email inquiries.Customer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.I recieved a refund from Onehanesplace.com. Thank you so much for your help!
Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
i printed a return shipping label provided to me by HANES.com and never received credit for my returned items that didn't fit. i returned 4 pairs of sweatpants and a sports bra and never received credit for the returnsBusiness response
03/24/2022
Hello Ms. Neal,
Thank you for letting us know about the service problems in Better Business Bureau Complaint ID:********. We have sent an email to apolgize for the problemas with this delay in processing refunds for Hanes.com order *********. We have issued a refund for $142.07 and $29.38 to the correct PayPal account on 3/16/22 to reimburse for the entire order and also offered a complimentary item from www.hanes.com. Please let us know if there is anything further we can do to assist with this Better Business Bureau Complaint.
Sincerely,
Julie J******
Hanes Brands Inc.
Office of the President
336-782-9777
julie.j******@hanes.comCustomer response
03/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
12/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I never received my order (*********) placed on November 24, 2021. I can't reach Champion. Chat doesn't work and emails bounce back or are not responded to.Business response
12/30/2021
Dear Ms. ****,
In response to Better Business Bureau complaint ID ********,we sent an email to apologize for the service and delivery problems that we have had with Champion.com order *********. As requested, Customer Service shipped out a replacement of this order to the correct address on 12/8/21 and we also issued a full refund for $87.97 on 12/29/21 to make amends for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this case.
Sincerely,
Julie J******
Hanes Brands Inc.
Office of the President
************ ***********************
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9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.