Reviews

This profile includes reviews for Blue Compass RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Blue Compass RV has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Blue Compass RV

  6725 University Pkwy Rural Hall, NC 27045-9618

• 

  Blue Compass RV

  4208 New Bern Ave Raleigh, NC 27610-1448

Review Details

• Review fromAnne L

  Date: 10/06/2024

  1 star

  Anne L

  Date: 10/06/2024

  No service after the sale even when there are proven latent defects!!!I purchased a brand new American Coach Patriot FD2 on March 30, 2024 and it has basically been unusable since the day I left the lot. Three weeks after I bought it, it broke down on a trip to ** and had to be towed to **. Since that time it has been in for service at Mercedes 4 times for a total of 45 days in the shop. The first opportunity I had to go camping at ************* the water tank flooded the campsite and I had to leave (no refunds offered). I took the van to **** in ********* (Hickory) and it was determined the fresh water tank had a hole in it, and the city valve connection was improperly installed, both making the van completely unusable as a camper, which is why I bought it. That was July 12-I've been waiting since July 12 for the unit to be repaired; it's now Oct 6. Additionally, the interior cab door handles are broken and fall out every time you open the door, the power to the black tank gate is faulty so the tank can't be emptied (service **** is aware; check the vm!), and the wiring to the house was improperly attached to the battery, stripping the connection bolt and causing the battery to overheat, which in turn caused the van to stall out or simply not start. I was told to take the van to ******** for this issue, and once the cause was discovered **** and MAD refused to reimburse me for the cost of the repairs - **** because I wouldn't tow it to them to "inspect" for themselves, and MAD because I wasn't able to wait weeks for them to review the warranty submission provided by ******** so had no choice but to ask ******** to repair the van so I could at least drive it.**** has made no concerted effort to get the warranty work approved by *** and replacement parts shipped for installation. 3 months and waiting!! I have owned this vehicle for 6 months and 1 week and have yet to be able to use it as a camper van. I paid $175K for this vehicle; oh to have my ***** back!

  Blue Compass RV

  Date: 10/08/2024

  This unit was not purchased at our dealership (Rural Hall). This unit was purchased at the ********* dealership.

• Review fromLeslie A

  Date: 05/24/2024

  1 star

  Leslie A

  Date: 05/24/2024

  They Repaired my A/C in my motor home we purchased last year, Had to find someone else to inspect what was wrong, they said there is no way the a/c ever worked no oil in the compressor and Leaks in the lines.They now owe me $1596.81 for repairs , They will not return calls.

  Blue Compass RV

  Date: 05/28/2024

  This is a Blue Compass customer, but their unit was not serviced at our store.

• Review fromRoderick M

  Date: 11/29/2023

  1 star
  Dishonest. Incompetent. They charged me $1255.47 for at most 4 hours work. I'm not exactly sure how they reached that total, but of the total, $46 was for five minutes of work done right in front of me. No parts were involved. Worse, they neglected to purge the Alde heating system of air, causing a fail within 2 days of service. When I contacted Alde, they explained to me that the system has to be purged after servicing and all of the dealers know this. When I later talked to BlueCompassRV they said that they never purge Alde systems after servicing. Total amateurs. Expensive amateurs. Spent two nights in 40 degrees farenheit without heat due to Blue CompassRV's sloppiness and incompetence.