ComplaintsforBroad River Water Authority
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Complaint Details
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Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My water bill is near ****** a month. Everyone up here says file a complaint. I live in an apartment. Everyone says it shouldnt be this high. They are charging me for sewer and water.Business response
02/06/2024
Attached are the historical transactions on this account since it began in September 2023. This shows meter reading dates, meter readings, monthly usage, and the water and sewer charges. Water rates are set by BRWA and can be found at our website www.**********. Sewer rates for the **************** are also listed on our website. Rates and fees for FY 2023 are attached. Rates are approved by the local governmental entities to be in effect July 1, 2023 - June 30, 2024. Based on the water usage of **** gallons during the last billing period for this customer, the charges for ********************** were $48.08 and sewer were $37.62. This account has been billed correctly. *** utilities set rates based on several factors including operational expenses, debt requirements, and rehab/ replacement needs. Every utility has different needs and varying rate structures.Customer response
02/06/2024
I am rejecting this response because:
I dont understand why everyone is complaining about this as some people in our neighborhood is paying for sewer and water water and some are not. How can they charge that high of a bill to have water. This is ridiculous and shouldnt be able to do people this way.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.