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ComplaintsforLion's Share Credit Union
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Complaint Details
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Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** had this account for a few years and they have completely replaced their app 3 times. Completely deleting settings, billers, and requiring password resets to get back into my accounts. The last update made it impossible to transfer money electronically out of my account. I had reached out several times via text and tried to resolve this. At some point they added ***** to their system and I attempted to use it to transfer my money. The whole thing locked up on me and I couldnt get to my money again. I reached out again via text and explained my issues with their establishment and requested that my accounts be closed and automatic transfers from my paycheck to be stopped. This was ignored as they explained how I caught them in the testing phases of integrating Zelle. There was no communication sent out advising bank members not to use this feature before hand. I reached out several more times attempting to close my account in text and leaving a voicemail on their phone. They have completely stonewalled me on text and never returned my phone call. Its been over a week since Ive heard from anyone. They owe me $25.44 from both my accounts as I was able to withdraw the rest of my money that wasnt tied up in a saving account. I want my accounts closed and I want my money.Customer response
05/10/2024
I have not heard from the business in response to my complaint.Business response
05/23/2024
On behalf of Lion's Share FCU, I have contacted our member and will be processing their request to close their membership account. A check of $50.44 will be processed and mailed to her for the remaining balance in her account plus a $25.00 for any inconvenience caused.
Please feel free to reach me at ********************.
Thank you,
*********************,
Interim CEO
Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The credit union Lions Share has updated their login website and app. I am now in able to log in to see my account or pay my ********************** card bill attached to my account. I have tried to reach out to them for help by emails, text messages, and phone calls. No one will answer any of them.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.