ComplaintsforEcono Lodge Hotel

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jan 27th-30th I booked reservations at the Econo Lodge in Salisbury,NC Jake Alexander Boulevard. First night (1/27th), my girlfriend smelled a bad odor on the bed linen, which we both discovered dirt stains on the sheets and pillowcases.Lobby was contacted for exchange of linen. Second night (1/28th), While I was sleeping, I continuous to feel something crawling on me, when I turn on light, me and girlfriend discovered bed bugs crawling on me. Lobby was notified, and shown bed bugs. Lobby changes me to a new room, which was a downgrade. The same morning of the 28th, while in the new room, I discovered 3 Large size brown roaches. Lobby was contacted and maintenance reports to room 132 approximately 9 a.m collected the live roaches. Subsequently, the lobbyist informed me, that only a refund for the 2 nights I get reimbursed towards and I had to leave the property….I was forced to re book another hotel out of pocket, because the initial booking was by debit,which mean I have to wait 3-5 business days before a refund deposit. This hotel is a complete disaster!!!!A freakin haunted house!!!

  Business response

  01/30/2023

  Guest stayed first night and didn’t have issues. Second night Guest mentioned of bedbugs and we offered guest to change rooms as courtesy. Maintenance checked there original room for bed bugs and non were discovered. Guest than later on complains of bugs in next room the morning of the 3rd day. Explained to the guest that seems like we are not able to satisfy you and offered refund for second and third night, they paid a third party so we explained to them they need to call who they booked it through for the refund since they collected their money. They contacted them and we authorized that third party reservation company for the refund. Guest understood and accepted. Guest later discovered that it would take 5-10 business days for the refund and then had an issue because they didn’t have money. Explained to them it’s standard practice for all credit card transactions it can take 5-10 days for the refund and now they wanted to continue to stay for free. We explained to them since the got the refund we cannot let them continue to stay especially since they weren’t satisfied with the room. The hotel gave the guest the money for 2 of the 3 nights even when the guest checked out on the 3rd day. Guest accepted but only has an issue now because the 3rd party company they paid is going to take 5-10 days to refund the money back to there card. We believe the guest had originally lied to get something for free since they wanted to continue to stay after issuing refund. They were never kicked out of the property because they agreed to taking a refund and going to another hotel. 

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i go to college in Salisbury, NC. i checked into the hotel on 8/17/2022. everything was going fine that night but i noticed the towels had stains on them and the trash can had hair in it. the next morning when I woke up I immediately noticed that I had a very sore throat, a bad headache and my nose felt stuffed. the only things I touched in the room were the doorknob, blinds, the AC, the light switches, the tv remote, and the toilet, and I lay on top of the comforter the entire night. I was perfectly fine the day before and made sure I washed my hands. when I went to check out and sat outside waiting for my **** ride I saw the Hotel owner. he made me feel very uncomfortable because he keeps looking back at me. he was sneezing a whole lot and would wipe his nose with his hands then wipe it all over his jeans. when he got up and started blowing his nose in the parking lot with no tissue at all. his boogers were all in the parking lot. thats beyond disturbing and I want my $75 dollars back NOW!!!!!!!!

  Business response

  08/29/2022

  I was the one that checked him out and I was never sick or even went to the parking lot to blow my nose. I’m not sure what the guest is referring to or if they even have the right hotel. Also nothing was mentioned at the property if it was that disturbing to the guest. 

  Customer response

  08/29/2022

   I am rejecting this response because:
  
  I want my $70 back. The room definitely wasn’t cleaned thoroughly even though we’re still in the middle of a pandemic and the owner has no basic hygiene which makes me not wanna make here anytime soon. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩