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ComplaintsforSuper 8 Motel
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
From 5/12-5/14 my CHILDREN and I had a stay booked at this hotel. We were 3.5 hours from home and couldn’t exactly just leave. Our room was infested with roaches. I made the front desk aware. I went back up to my room and saw another roach to which I complained again. She hardly showed any remorse for it. Since checking out on 5/14, I have called multiple times a day, every day, and just so happen to coincidentally “miss the manager” by 10/15 minutes every time. Nobody has called me to resolve this issue. I keep getting the run around by all of the front desk employees. I had to leave our stuff outside before taking it into my house so I didn’t infest my house with roaches. Whenever I call, the front desk gives me a time that a manager is supposed to be there. I call at that time and coincidentally, they’re not there. I called Wyndham themselves and they offered 7500 Wyndham points - I dont stay with them. I want a refund at this point.Initial Complaint
08/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at the Super 8 for one night, but didn't actually stay because within 1hr, I realized I had nasty, ugly bed bites all over my legs. I complained to ********* about it after leaving the hotel, and again two more times because I wanted my money back. ********* said Super 8 wasn't going to give me a refund, and when I asked if they resolved the issue, they said they did. However, they did nothing and did resolve anything. I want my money back. When I first got to the hotel, the TV didn't work because of a remote issue, so they switched our rooms. After having bed bugs in the second room, I decided to just leave, one reason being cause I was mad and another being because I was running away from the bed bugs.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.