ComplaintsforTeam Auto Group

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Team chevy dealership provided poor service and information by keeping my vehicle for 4 days when it was indicated by service agent Lori that my vehicle would be ready in just 2 days not 4.updates were misleading and phone call were not returned.

  Customer response

  02/02/2023

  Hello my name is ************* and iam writing you to inform you that I want to terminate my complaint. 

  *************. The team chevy dealership has responded to my concerns and resolved my issues. 

  Sincerely 

  ************* 

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Team Auto group has violated the Anti-Spam law multiple times. The communication was uninvited, unpermitted, unwanted, and most importantly illegal, being made without my express invitation, permission, or consent to a mobile phone listed on the Federal Do Not Call Registry. As you are or should be aware, the Telephone Consumer Protection Act (“TCPA”) makes it illegal to solicit sales or to otherwise market to cellular devices, via call or text message, when the phone number assigned to the device is listed on the Federal Do Not Call Registry, and after multiple attempts to STOP the spam messages. I went in to the store Friday October 21st to look at and potentially purchase a **** ********* ********. This complaint isn't even about how their price increased almost $4,000 after I told them I had secured my own financing. This is strictly about them violating the Telephone Consumer Protection Act. I never consented to the harassing text messages asking me to come in to the dealership to purchase a car, after I had been in there. I enrolled in the do not call registry back in 2013. I received a text on October 26, where I asked them to lose my number, on October 31st, where I again, told them to stop contacting me, AGAIN on November 9th, where once again I told them to stop, and finally on November 23rd another solicitation. I then emailed the company letting them know they were in violation of the law and that I would be happy to settle this outside of filing complaints against them with the BBB, the Department of Justice, and hiring a lawyer to pursue legal action against this company for continual harassment. The fine for violating the law is $1,500 and they violated it 4 times. They used a bait and switch tactic to get me in to the dealership, would not give me a price over the phone, did not disclose very large scrapes down the side and raised the price by $4,000, and continued to harass me for a month after the fact.

  Business response

  12/13/2022

  Ms. ****** inquired about a vehicle and was actively communicating with our Business Development Center. When Ms. ****** decided she no longer wanted to engage with us via text message, she failed to properly opt-out of the texting platform by texting STOP. However, when our Customer Relations Team received Ms. ******’s email, similar to the complaint filed with the BBB, we had to manually remove her number since our system, and her carrier had not received the proper STOP notification even though the instructions were sent to her at the beginning of the engagement. 

  Customer response

  12/14/2022

   I am rejecting this response because:
  
  Please show me in this text where it says that. And also see where I did write stop in my response. The texts came from multiple phone numbers, not a generic 6 digit number. 

  Business response

  12/16/2022

  ***** please see the attached screen shot you have requested. 

  Customer response

  12/20/2022

   I am rejecting this response because:

  Cute how your screen makes it look like it came from the same number, but the screen shot I sent shows where I said STOP. And I have multiple different phone numbers that were used for harassing text messages from Team Chevrolet. Also, I intentionally DIDN'T put my number when I sent an inquiry to your company about an SUV I was interested in, because I didn't want something like this to happen. Please feel free to skew what happened any way you want to make it appear that you don't send spamming text messages to people after you try to rip them off. 
  
  
  

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Salesman was great but his hands were tied as far as decisions on anything. We bought a used vehicle and after getting it home noticed so much wrong that 3 days later going back they don't want to help you fix those issues. Just the safety issues of 2 lights & tire pressure sensors. Will be only time we shop here. Very disappointed but still like vehicle. UPDATE: JUNE 2022 Team Chevrolet did not offer to fix this truck they sold us with prior damage. Their body shop wants to charge us over $1700.00 for the prior owners damage. They should have never sold this truck to anyone. We regret it and are going to contact a lawyer. I'll make sure I spread the word on their customer service and selling screwed up vehicles. Damage to metal bumper & front right quarter panel

  Business response

  07/07/2022

  We left the customer a voicemail to return our call.  Have not heard back from the customer as of yet.  After talking with our Collision Center Directer the $1,700 to fix the items listed is our lowest price, he looked over the quote and we cut the costs as much as possible.  We have copies of the signed CarFax and the signed Vehicle Delivery Sheet from when the customer took delivery of the vehicle.  This was a used vehicle purchase.

  Customer response

  07/07/2022

  This response is not good enough for us. Yes we seen the carfax but the damage was not stated on it.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new car and will not provide paperwork so I can license the car I have to pay payments on a brand new car I can not drive

  Business response

  07/07/2022

  We have called Mr. ******* to inform him, out of state takes 6-8 weeks per the DMV.  Vehicle was purchased on 5/27/22, they reported that they sent everything from the DMV to the customer on Wednesday, 7/6/22.  We cannot legally issue another temporary plate.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently sold my Chevy bolt back to GM in which they would pay out the cost of the vehicle minus any ****** warranty coverages as team Chevrolet had already cancelled my ****** plans , I was told that team auto group had cancelled my ****** warranty coverages and I would be refunded in roughly 8 weeks, after close to double that time, I finally received a check for 3589 which was the sum of all of my ****** add ons save one which is called ****** shield, i had been told that they would pro rate the cost of ****** shield(the cost of which is $798) as it was voided rather than cancelled, and as that is yet to happen I decided to call team auto group today to get an update on that portion of my refund which is still owed to me as NC's lemon law states they have to refund dealer add ons as well. During my phone call with a Mr. Glenn A, I was informed that contrary to everything else i had been told regarding this issue that I would not be receiving a refund for ****** shield, i then informed him that according to North Carolinas lemon law i am owed that money and he told me that there is no lemon law in the state of North Carolina.

  Business response

  03/23/2022

  
  I have spoke with Mr. ******** today and advised him that he would need to reach out to his General Motors Representative that facilitated his buy back. The ****** Shield product is separate from ****** warranties, gap and tire and wheel. The ****** Shield is a hard add and Mr. ******** should have received that refund amount from General Motors for the product. I also advised Mr. ******** that if General Motors has any questions he can provide them with my direct line of ************. This case can be closed at this time.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had my car worked on by this dealer for almost 3 years and most recently complained about a noise when I turn. They replaced my front axle, which was not the issue. I have pictures from the passenger front frame of my car that is rusted and unsafe to drive but this was never told me even though they continually had my car up on the lift. I have copies of all of my Repair orders and pictures of under my car. They have taken all of my money, never fixed the issue and now I’m left with an unsafe car to drive. Please help

  Business response

  03/24/2022

   Unfortunately Mrs. ***** has a vehicle with over 130k miles on it. And as unfortunate as it is, her concerns are not in relation to any neglect or incompetence on our part. Our team has done all they can to assist Mrs. ***** even as far as getting the sales team involved to see if we can get her in a different vehicle. This has all been communicated with Mrs. ***** . 

• Initial Complaint

  10/07/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business continues to call and also send me text messages, even late at night (11:30 pm). I have already asked multiple times to not be contacted by them, however they ignore my request and continue to do so.

  Business response

  10/14/2021

  Team Chevrolet has updated our records to opt the customer out. **** was an employee here and had originally had the access to make this change on his own. An email will be sent to customer to be sure he knows this change was made but that he can reach out if he continues to receive messages.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩