ComplaintsforDrive Shaft Shop
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****************** was paid in advance to custom make two CV front axles for us, for the shop owner at ARC - Adam C***** - to install. Multiple sets of CV axles were sent to us, after waiting for months on end, but they would not fit the car, because the spline diameter was wrong. The first set was returned, and Mr C***** had to cut the ends off of the second set, due to improper length, in order to make them fit the car. As a result, our bill with Mr C*****'s shop - ARC - was much higher than it would have been, if ****************** had been able to deliver a working product within a reasonable time period.Business response
11/15/2023
Thank you for your feedback. As per our warranty attached, we do not cover any installation/labor costs. We did replace the components that were incorrect and returned the order to you. We also did a partial refund for the inconvenience. If you would like to return the order we will gladly issue a refund for the remaining amount.Customer response
11/16/2023
I am rejecting this response because: The bottom line is that ****************** made multiple mistakes when manufacturing the prepaid custom axles, and those mistakes cost the client considerably more money at the installation facility simply because of all the extra labor time involved with the mechanics trying to work with improper axles. On top of this, the customer service has been very disappointing as far as not only my personal dealings with them, but with the shop owner as well. He said that after this, he would never deal with ****************** again. We will offer a one time settlement of only $900.00 at this time, just to cover our extra expenses due to their multiple mistakes causing so much extra labor time at the shop. If they do not want to accept such a reasonable offer, we most definitely will pursue civil actions against them at maximum levels, including treble damages, etc., as we have been advised. We also plan to publicly review/report this company online and/or with certain agencies, once we know how they wish to handle this, so this is their final chance to look good by doing the right thing, and simply reimbursing their client for the extra expense caused by their mistakes.
Initial Complaint
01/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 7/15/2020 I purchased 2 drive axles from ******** ****** car parts. The amount of the purchase was $1,241.70 order # ********** one of the axles came apart after a few months of use while driving down the road. I purchased 2 new ones from a different manufacturer for a better product. Not only was the newer product stronger I noticed that a significant vibration throughout the car had gone away after replacing these parts. I was told to send them back to drive shaft shop the origanal manufacturer and they told me they can only fix them and send them back to me. I tried to reason with them on why I would want to put a vibrating part back on my car sense they can only fix whats broken and not the original vibration problem. They sent them back to me and I refused the delivery until I had the time to battle with a higher athority to speak with about the problem. Now a superviser named TAD (first name only) at THE DRIVESHAFT SHOP **** ********* ***** ********* ** ***** tells me there is no record of me in there system without an RMA number and I have nothing coming back / no parts fixed or refunds. Now I have no parts and no refund. They have no record of origanl complaint or my shipping address or phone number.Business response
01/27/2023
To whom it may concern,
This individual reached out to our company regarding a return he claimed to have sent back to us in July of 2020.
We’ve asked for the Return Merchandise Number (RMA) he would’ve been provided with by our Returns/Warranty Department to try and look up his case but he has been unable to do so.
The provided order Number is for a 3rd Party Vendor which has no relevance to our system so this transaction was never placed directly with us.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.