ComplaintsforSupreme Heating & Air Conditioning Company, Inc

• Initial Complaint

  03/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This complaint involves my weekend home at *************************************************I have had good service from Supreme Heating and Air for several years and in December 2023 ordered a replacement heat pump. The owners -- **** and ********************************* -- gave me a quote of $8,213.00 which included the heat pump and two years of service calls at 6-month intervals. I was also told I would get a rebate of $465.00 from ************** I agreed to the terms and the heat pump was installed Dec. 6, 2023 and the amount due was paid in full.After 30 days I had not received the rebate and called to inquire. ********* said she had filed the rebate request electronically and would check on the status with ****. Over the next two months I called multiple times and she kept saying she had not heard back from the emails she had sent Duke. I asked if she could call Duke and she said she didn't have a phone number. On March 14 I contacted Duke *************) and was told no request for a rebate had been filed for my service address (Rixhaven Drive). **** also said it was too late to file a request because it had to have been filed within 60-days of the installation.I called ********* and questioned again if she had filed the rebate request and told her Duke had no record of a rebate filing. She said "I'll put you a check for $465.00 in the mail tonight."I have not received a check from Supreme Heating and they refuse to take my phone calls. I have left phone messages but they have not responded. Very frustrating! I am requesting a refund of $465.00.

  Business response

  03/27/2024

  Dear ********************,

  The bank has issued you a check for the amount of $465.00 it is coming directly from the bank and I am not sure how long it takes to process and for the mail to deliver it to you.  Our bank is ***** Fargo and it says the check was mailed out on 3/22/2024 and I am attaching this confirmation from the bank.

  I always answer your phone calls and I have not received a voicemail from you that I needed to return a phone call.  I am always pleasant and respectful when speaking with you and any customer.  We have been in business for over 20 years and have never had any issues what so ever.

  Thank you for your time,

  *********************************

  Customer response

  03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩