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          Bear Creek Arsenal, LLC has 1 locations, listed below.

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            Business ProfileBear Creek Arsenal, LLC

            Gun Dealers
            BBB accredited business

            Contact Information

            310 McNeill Rd

            Sanford, NC 27330-6523

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            Email this Business
            (919) 439-8133

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            Customer Reviews

            2.02/5

            Average of 101 Customer Reviews

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            Customer Complaints

            193 complaints closed in last 3 years

            70 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/17/2020

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Value built firearm manufacturer dedicated to providing all firearm enthusiasts with quality products they can rely on.

            Business Details

            Location of This Business
            310 McNeill Rd, Sanford, NC 27330-6523
            Email this Business
            BBB File Opened:
            4/11/2014
            Years in Business:
            14
            Business Started:
            1/12/2010
            Business Incorporated:
            1/12/2010
            Accredited Since:
            9/17/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. E. Eugene Moore, Member Manager
            Contact Information

            Principal

            • Mr. E. Eugene Moore, Member Manager

            Customer Contact

            • Mr. E. Eugene Moore, Member Manager
            • Ms. Stephanie Spivey, Accounts Receivable Clerk
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            193 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/10/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On March 12, 2023 I purchased a .410 upper. The first time I fired it the end of the barrel bulged. After 5 phone calls (left a message to call me back 4 times) I finally got to talk to a person. They sent me a return label and I mailed the upper back to them for repair. A week later I get an email that saying that I have a store credit. I don't want a store credit, I want my upper back! They never said that they we not going to repair it! If I had known that they were keeping it, I never would have sent it back. I have $200 worth of mags that are useless now.I asked the Customer Rep if I could get my upper back and he said no, once a credit is given it can't be taken back. He also said sorry so may time that it became infuriating. When I asked to speak to a manager, of course, they were too busy and would call me back. Haven't heard from him yet.
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            Read 192 More Complaints

            Customer Reviews

            101 Customer Reviews

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            Most Recent Customer Review

            Sean B

            08/02/2024

            I originally purchased 2 AR-15 rifles. One I've had no issues with but the other one has been a problem from the get go. I've tried everything that Bear Creak told me to do to make it work but it constantly jammed. We sent the upper back which they replaced and it was just as bad as the original upper they sent us. They agreed to replace the whole gun and said they would ship us a new gun. 3 weeks after they received the gun we still haven't received a new gun and on the 2nd call to them this week (as they never returned my call) I got through to a customer service person who started looking into it and saw that it was never shipped out to me. When she called me back she said that they hadn't shipped it out because ******'s was no longer an FFL store and that I would need to choose another FFL. I called ******'s and they said they were still an FFL store. I asked why they would not have contacted me about ******'s no longer being an FFL store and she said that they had...total lie. I'm now waiting on Bear Creek to call me back to talk with them about THIS and if they will not ship to ******'s then I'll need to choose somewhere else to have it sent to, The WORST customer service I've ever experienced.
            Read 100 More Customer Reviews

            Local BBB

            BBB of Eastern Carolinas

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