Customer ReviewsforFahlo

Hi, I bought 2 dolphins on 8/10/24 and 1 of them named *** has not moved for 170 days. Most likely the tracker fell off. I have reached out to them on tiktok with no response and i went to their website and email them directly. I received a response the next day in my email with this To ensure the safety and protection of our dolphins, we've made changes to how we display their coordinates in our app. The option to view specific dates is currently suspended as we collaborate with our nonprofit partner to find a secure method for displaying this information. While this feature may return later, for now, your tracking experience will remain unchanged. You'll still be able to follow our playful dolphins on their journey, now with added safeguards for our aquatic friends! No where in this message is about my concern of me spending money on a bracelet that i cant track and have the option to replace with a different dolphin/ animal or my money back. My child is very upset that she can not track her dolphin. And i can see from other reviews that they can replace with a different dolphin/ animal, why is that not an option? Trackers fall off animals all the time and if thats the case they should not be selling that particular dolphin/ animal since thats what we paid for not the just bracelet.

When I bought these bracelets for my children, I was under the impression we could follow them for years. After less than a year, the tracking devices no longer responded. I contacted them, and they said that they would not help me because they only guarantee tracking for six months. I know this money goes to a good cause, but they really need to let you track it longer than six months. My kids are sad their tracking just abruptly stopped.

I placed an order for 5 bracelets. The order had the wrong zip code and was returned back to the company. They are refusing to refund or ship out the items I paid for. This is the WORST customer service I have EVER experienced.