Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TravelingMailbox fraudulently charged my credit card for a service that I didn't ask for, and that they advertised for free.TravelingMailbox advertises on their website and agreement that shredding mail is free of charge. When I noticed mail shredding was not free, I closed my account because the service was no use to me.A month after I closed my account, my credit card was charged $500 for a mail shredding service that I did not authorize.After contacting customer service, they instantly closed my request with spelling and grammar errors without any support.

  

  Business Response

  Date: 06/28/2024

  Hello,

  Hunter seems to be confused and does not know the difference between postal mail and a "package". We do shred postal mail for free but we do not receive and dispose packages for free. ****** is also notified before requesting a package to be disposed that there is a fee for that. If we do not do that, customers simply use and abuse us as a return service. 

  We will not issue a refund and if ****** has cancelled his account we understand and hope he can find a new company to do business with. 

  Thanks

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing significant inconsistencies in the processing and delivery of my mail, resulting in extreme delays and, more disturbingly, cases of undelivered mail. For example, a check from Fidelity, mailed on February 16, 2024, has yet to reach me as of March 28, 2024. When I reached out to customer service to address this issue, I was told they couldn't locate my mail without a tracking number. This isn't an isolated incident. In 2022, even with a tracking number and confirmation of an employee signing for my mail, it still took an excessive two months for the mail to be located and delivered to me. I request an immediate audit of all mail received by Traveling Mailbox, regardless of whether it has a tracking number. I need all received mail to be located, scanned, and uploaded to my account promptly. The ongoing issues with mail delivery have reached a critical point where my trust in your service is severely compromised, especially regarding urgent mail. I am considering filing a complaint with the ************* ************** to address these significant concerns.

  

  Business Response

  Date: 03/28/2024

  Traveling Mailbox is unable to assist with the issue via the BBB. All customer service issues can be addressed directly with our staff. The **** does lose mail from time to time among other potential issues that could arise. If the customer is not satisfied with the services that we are providing, we can provide a full refund. 

  Thanks

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21498866
  
  I am rejecting this response because:While I expect a full refund, my primary concern is the recovery of my mail. The issue here is not with the post office; it's with Traveling Mailbox, which has repeatedly lost customer mail, as clearly indicated by the numerous poor reviews your service has received. This pattern of inefficiency points to poor leadership and management, which is reflected in the inadequate training and unhelpfulness of your staff. Your response to this situation further illustrates this lack of customer service and support.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/29/2024

  I have provided Tera with a full refund per her request and we will no longer provide any services to Tera per her request. 

  Tera has no proof that we lost any mail. Tera has no tracking numbers. First Class Mail does get lost within the **** from time to time and she cannot put any direct blame on us. Anyone who disputes this fact is lying to themselves. 

  Thanks

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21498866
  
  I am rejecting this response because: Your explanations and actions are unsatisfactory. I must clarify that the refund was offered by you, not requested by me. Additionally, I did not request the closure of my accounta decision you made unilaterally and without warning, effectively barring me from accessing my scanned mail and necessitating contact with your company. Although ****** begrudgingly granted me access until the end of the day, this abrupt closure left me no time to arrange alternative mail services.

  
  Your company's conduct clearly demonstrates a pattern of avoiding accountability. You have repeatedly lost customer mail, a fact well-documented in numerous negative reviews, yet you stubbornly deny any responsibility. Rather than addressing these issues, you close accounts in a retaliatory move to spite aggrieved customers. This is not the behavior of a trustworthy fiduciary.

  
  The primary issue of my lost mail remains unresolved. I am demanding a thorough audit from Traveling Mailbox to locate my missing mail. Discrediting me and other customers who have voiced similar concerns about lost mail is libel. I recall the 2022 incident where it took your team two months to locate a tracked envelope, already signed for by your staff. This incident suggests that if even tracked mail can go missing under your watch, untracked mail is at greater risk.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of September 30th and until Nov 6th, I've had numerous mail items sent to my Traveling Mailbox address. My relationship with chis company started off well, but over the course of this month nothing has been delivered and nothing has been scanned here. I've contacted them numerous times and I'm losing money with my clients because of this. They seem to never do an audit and even a test letter they sent wasn't scanned.

  

  Business Response

  Date: 11/07/2023

  We sincerely apologize to the customer for the issues at hand. The customer has been provided a full refund. 

  Thanks

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased express shipping through Travelling Mailbox (TMB), which guarantees shipment by noon the next day via ****** Its now four days later and I did not receive the package. I reported the issue to TMB and requested a refund, but they denied my request stating that ***** should receive the complaint from me. ****** however, claims that I am not the customer of record: TMB is, since TMB directly purchased the shipping from ****** not me. TMB therefore is guilty of fraud as they offer guaranteed shipping that they do not actually guarantee. I request a refund and I request that TMB *** and/or other express services that *** do a better job than ***** for express shipping.Note, TMB claims that ***** attempted delivery, but this is both false and irrelevant for several reasons. 1) TMB admits in text chat (see attached photo) to me that ***** claims that they attempted delivery at 11:04pm, which is 11 hours after the noon deadline for delivery: hence TMB owes me a refund for late delivery, even if they are correct. 2) I was home at 11:04 Pm on the night in question and no delivery was attempted. 3) we have surveillance cameras in our front yard and we have positive proof that no delivery was attempted at all in the last 4 days. 4) we have a Eufy secure delivery box on our porch which accepts deliveries 24/7 and records all activity with camera evidence of anybody using the box or entering the front porch (even if they dont use the box). 5) ***** lied and stated that they attempted multiple later deliveries (see attached photo) and we were not available, but there has been an adult in our house 100% of the time for the last four days and no attempt to deliver was made.

  

  Business Response

  Date: 07/18/2023

  Good Morning,

  ******* will need to take his dispute up with *****. Traveling Mailbox has nothing to do with the issue at hand. 

   

  Thanks

• Initial Complaint

  Date:05/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th, I a check was mailed to my virtual mailbox via a ***** Envelope with tracking, which was signed for by an employee named ************** at 10 am. However, after waiting for 18 days, I reached out to Traveling Mailbox via chat to locate my mail, but they did not provide me with any information. Therefore, I had to reach out several times for an update and requested that a supervisor contact me. Despite being told that my ticket was escalated, I never heard back from a supervisor, and Traveling Mailbox lacked any kind of empathy, urgency, or competent customer service, which has prompted my complaint.It is now May 11th, and I still have not received my mail, which has made me lose confidence in the competency of this business. I wonder if any other mail has been lost or delayed by Traveling Mailbox. Therefore, I want to be contacted by one of the owners and receive my lost check as soon as possible. ******** and ***** are the employees I have chatted with and I spoke with ***** today. Traveling Mailbox should locate my missing check and provide me with better customer service in the future.

  

  Business Response

  Date: 05/12/2023

  Hi Tera,

  Your matter has been dealt with by our Team Leads as I spoke with them yesterday on this issue. We are unable to locate the item by the vendor in ** and here at our processing facility. Our team leads have been in contact with you about this matter and have been working to resolve it for you and have spent considerable time doing so. Unfortunately submitting a BBB complaint won't change any outcomes here. If we could find the item, we would certainly upload it to your account. Your tickets are still open and we will continue to conduct searches in hopes of finding the item. 

  All further correspondence will be done through our internal ticket system.

  Thanks