Business ProfileforBetter Speech

Was promised practice materials during first week. Monday was a holiday so I waited until Wednesday. Left two messages to therapist on dashboard. I received a scanned page that I could hardly read (it wasn't placed flat on the scanner). Subpar. I cancelled the upcoming appointed. Wanted to cancel them all really but there was no clear way of doing that. Sent email an email regarding cancellation that to this day keeps getting bounced back as undeliverable. This was the address posted on their site. Set up a cancellation call. Requested refund for the rest of the classes. Agent said he would put in that request. Received an email with some song and dance about when you joined, you agree to pay, blah blah. You'll see it verbatim if you check the responses below. So I'm left with paying for sessions I did not have and services I did not receive. I rue the day I came across their website because I did not need this headache. I advise anyone to seek out a local therapist instead. Better Speech is flat out garbage. Will be on checking my cc statements carefully to see if any additional charges pop up.

Hello ****,

We would like to express our sincere apology for your experience. It's clear that we have fallen short of your expectations. We want to assure you that this is not the level of service we aim to provide.

We understand that you were promised practice materials by your therapist after your first session and while you were given one, it was something that was hard for you to read. We are deeply sorry about that. Situations like that can be resolved with communication to the therapist so that another practice material which is clear and easy to read can be provided. 

Following our Billing policy which you agreed upon sign-up, we do not issue refunds for unused sessions.  A refund shall only be provided if our therapist failed to attend a scheduled session or provide services during the billing cycle. We have reached out to you at that time and have encouraged you to use the remaining sessions. We have given you ample time to complete the those sessions before the cancelation of your account which you have requested. With your services completely canceled, you were not further billed.

Thank you for bringing these concerns to our attention and we appreciate your understanding. We are determined to use your feedback to continue to improve our service and ensure a better experience for all of our clients. Please let us know if we can help you in the future.


Sincerely,
Better Speech Team