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Find a Location

Sanford Imports has 1 locations, listed below.

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    Business ProfileforSanford Imports

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1301 Douglas Dr, Sanford, NC 27330-3453
    BBB File Opened:
    7/19/2021
    Contact Information

    Principal

    • Manager

    Customer Contact

    • Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased my ****** Sentra Sv 2016 from this dealership in August 2022, since my purchase of the car i have had an number of issues from the cars radio turning off by itself, the car overheating and completely turning off, bad placement of weathering strip, and also the air only blowing cold air while the car is in motion. I have contacted the business numerous of times about the bigger issues (air conditioning & car overheating).
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Muhammad R

    1 star

    10/03/2023

    Their device (Kahu 3) tracks your data and violates your privacy. They installed a device (Kahu 3 by *******) for $1499 that tracks my location without my consent. Kahu 3 can track your vehicle location and all data related to your vehicle.Such data can be used to find:where you live where your kids go to school where you go to work where you shop where you go for vacation And much more I was never told that it was tracking my location until I read Kahu 3 TOS. Once I called, they kept denying Kahu 3 is tracking my location and Spireon (Kahu 3s manufacturer) has the ability to use my location data in any shape or form.But, on the Kahu 3 terms of service (*********************************************) it clearly states in Section 2: ************* ********* is hereby permitted to collect, maintain, and use anyinformation about your driving behavior, including the operation, location, mileage or features of Your vehicle.I asked them to remove and refund my $1499. The management kept stalling for a week and asked for time to discuss with upper management. They immediately became defensive and rejected my request to have Kahu 3 removed when I pushed to understand why it was never verbally mentioned that it was tracking my location collecting data.I was gaslighted that I was misinformed regarding Kahu 3 tracking my location. I work in the software industry, I know exactly how GPS location tracking works and how it is collected. Either they are lying about what they are selling or they do not understand what they are selling. I do not know which is worse. But clearly, as stated in Kahu TOS, the device is collecting my location.I have asked to receive a copy of all the contracts I signed, but none of them show that they are installing a device on my car that tracks my location. I will be getting Kahu 3 removed to protect my familys privacy, but won't ever be buying from Sandford Imports if they dont reach back, refund, and remove the device themselves.

    Local BBB

    BBB of Eastern Carolinas

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