ComplaintsforSanford Imports
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased my ****** Sentra Sv 2016 from this dealership in August 2022, since my purchase of the car i have had an number of issues from the cars radio turning off by itself, the car overheating and completely turning off, bad placement of weathering strip, and also the air only blowing cold air while the car is in motion. I have contacted the business numerous of times about the bigger issues (air conditioning & car overheating).Business response
06/26/2023
Customer is happy. We repaired car over the weekendCustomer response
06/27/2023
Complaint: 20217183
I am rejecting this response because: While this problem was fixed an new problem had occurred dealing with air conditioning and it having a very strong chemical odor (this is a new issue that happened after the repair i had tried to contact the business yesterday 6/26/27 twice at 3:50 pm. I got ahold of the receptionist on the second call and was transferred to the service manager and sent to the voicemail) and the air still only works while the car is in motion, once you sit for about 5 minutes the cool air turns warm and id have to roll down the windows because the air becomes to hot due to the current weather. I am honestly not satisfied with my business transaction with this company for I have been having problems with the car since I've purchased, and I haven't even had it a whole year yet.
Sincerely,
*********************Business response
07/03/2023
We set appointment with customer and they did not show. They can call the dealership to reschedule when its convenient.Customer response
07/04/2023
Better Business Bureau:
I contacted the business to and told them that I'd be missing the appointment because I wouldn't make it in time due to an emergency I had to tend to that required me to be present at my home.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.