ComplaintsforCapitol Chevrolet

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  10/18/2022 Bought a 2009 smart for 2 car from this dealer. Paid $7,000 cash traded my 2008 ********** Beetle in. The next day 10/19/2022 I surrendered my beetle to them and drive my smart car off the lot which blew up half a mile from the dealer on my way home. Since they sold me mechanical insurance for $250 a month, they had to fix it. The gave me a loner car. On 11/03/2022 they said the motor was no good on the smart car but could sell me another car that would be reliable. Before I even decided on getting another car, the sales manager *********************** canceled my mechanical insurance on the smart car without my knowledge. They sold me a $14,000 ***** Cruze and I gave them cash for it. On 11/10/2022 I went to the dealer and told my sales ************************* that i smell oil burning every time Ive driven it since I got it. He said it was from the oil change they gave me and was spilled on the engine. The smell never went away. I took to to ********** on 07/27/23 and asked if he could buy it back, he said he would fit less than $6,000 , I knew something was still wrong with the Cruze. I Took it to my mechanic on 7/29/2023. He said the oil is leaking into the main air filter system causing the car to mess up and eventually not be drivable. Called the dealer, they wont return my calls.

  Business response

  08/07/2023

  *************** is accurate in the information on the origional deal. Her Smart car did have mechanical problems that were diagnosed as a failed engine. We did provide a vehicle for her and we did trade her into another car of her choice. **** didn't cancel any coverage without her consent. The cancellation was done in the finance office with the dollar value applied to the new deal. Since 11/10/22, we haven't heard from *************** on any subject until 7/27/23. She came into our location and stated that she really wanted another Smart car, and would we buy her car. During the evaluation of her present car **** noticed damage on the passenger side that would need to repaired before selling, so, obviously had a deduction of value to the vehicle. He gave her a fair market value amount for her vehicle as is with the damage and no other contact has been recieved or heard from until this letter. Thank you for notifying us, however, we feel we acted in trustworthy good faith.

  ************************* (GM)

  Customer response

  08/09/2023

   
  Complaint: 20400127
  
  I am rejecting this response because:

  What was said in the response was a lie. When I came into the dealership 2 weeks after they had the smart car in their garage, **** told me the engine was ruined on the smart car and another one was going to take a long time to get and would be expensive since they dont make the parts anywhere so he needed to put me in a different car on their lot. I paid $7,000 for the smart car. The least expensive car on their lot was $14,000 and there were no other options available under that price, so I had no choice. We were only looking at options and I hadnt decided to give up the smart car yet until I knew what cars were available in my price range. I was talking to the finance *****************, when **** walked in and said I could get a refund for the mechanical insurance because he called and canceled it for me. I told him I didnt ask him to do that because I hadnt decided to get a different car or get the engine put into the smart car. I went back into the dealership once to talk to mark because they did not order my tag correctly and I was being charged taxes on the smart car and my tag transfer was done incorrectly said the **** **** straightened that out. I went in a second time during November to tell **** that every time I drive the car it smells like oil, and asked him if they changed my oil because there was no sticker on my windshield saying they did. He went into the mechanics record and saw that yes they changed it and the smell was probably oil that was spilled on the engine while changing the oil and would probably burn off and stop smelling. The next time I went into the dealership I told ********** never wanted a ****** I went in there looking for a smart car because thats what I wanted and still want. Will they buy my car. I had an accident that was $1,600 to fix and told ********** had the cash in my pocket at the moment and could fix the damage if that would increase the value of the car. I told him with the damage, a ***** dealership in ********** offered me $6,000 he said he could not offer that much and to go with the offer in **********. I had my mechanic check my car to make sure it was mechanically sound for a trade in, because I never stopped smelling the oil burning smell. My mechanic told me the ***** has an OIL problem, and it is leaking into the main air intake system and would be thousands to fix and will eventually soon stop running! Thats 2 different cars with serious oil issues in less than one year from the same dealership. I need them to do something about this situation! 

  Sincerely,
  
  *************************

  Business response

  08/14/2023

  We have attempted to trade with ***************. We will be glad to try to work with her and resolve her transportation needs, however, that isn't always by the terms requested. We have acted and worked with her in good faith and transparency, and will continue to do so.

  Customer response

  08/15/2023

   
  Complaint: 20400127
  
  I am rejecting this response because:
  

  I need you to be very specific about  how you intend to handle this situation and exactly what you plan doing to work with me in good faith, to resolve this issue being as transparent as you just described in your last response that  You lied twice in. You claimed that **** never canceled any type of my insurance coverage without my knowledge. You also stated that I walked out of the dealership on November 11th with the ****** and none of you have heard anything from me at all again until the day in July when I asked **** to buy my ****** when  in truth I have both called and visited the dealership more than once to ask ********************* to fix the incorrect tag transfer issue, which  can be verified by records of the tag transfer and dates they took place and a completely new tag was assigned to the ***** by the **** I  also went into the dealership a second time to ask  Mark if they did an oil change and let him smell the oil burning and see if he would check the maintenance log and let me know if they did change the oil before giving me the ***** . You know that you lied in your response because not only did I leave several voicemails in your inbox numerous times in a that day in July but, my mechanic witnessed my attempts to reach you because he was standing there with me listening to my calls and voicemails and heard my conversations with your employees at the dealership on speaker phone. He was waiting to explain to you for me, what the oil issue is with the *****. I spoke with several people and wrote names down, that I explained the whole story to and reason for my call to you . All of them either looked for you and couldnt find you or transferred me to your voicemail box. You are aware that you never responded back to me. You know this is true and can be validated and proven as fact due to the evidence on my phones call log and yours showing the dates, times phone number and call lengths of each call Ive made to the dealership . The dealerships call logs and voicemails can be subpoenaed if there is a discrepancy that your  call logs and voicemails would reflect the same information as mine. Additionally, I left a message for ********************* that Friday in July, explaining the issue but, received no response. ********************* is a very honest good man who would not lie or cover lies for anyone so, I imagine he does not wish to be involved in this situation. In closing I would like to state that due to the fact that you knowingly and without good faith or transparency, lied in your last response, I had no choice but to reject your current response. I feel that your response is an extremely vague statement that you have and will continue to work with me on trading, but did not communicate what in fact you are planning or willing to do to resolve this matter. I need you to clearly state in writing in your response what my options are concerning the trade or repair of the ***** Cruze LT that you just sold to me last October 2022.  In conclusion, I have no interested in financing a third car from your dealership, nor do I have additional money to do so. I look forward to your response. 

  Sincerely,
  
  *************************

  Business response

  08/19/2023

  Bring your vehicle in and we will repair at no charge

  Customer response

  08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for resolving this issue. 
  
  Sincerely,
  
  *************************

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