Business ProfileforShelby School of Esthetics

When deciding to attend ***, I was very impressed with the amount of *** Skin products listed on the school website to be included in the tuition. 2 kits were listed - One titled *** Skin Fundamental Kit, which I received on my first day of class. The second was called *** Skin Graduation Kit, to be issued after licensing. As required, I emailed *** a copy of my license on 6/2/23. After emailing the license, the owner, ****, told me she had already placed the June order, and my kit would come in July. I reached out to the school on 7/8/23 to check the status. I was told I was not on the order list and that I needed to fill out the request form, which I did on 7/11/23. Per the form, *** orders on the 15th of the month and shipping takes 3-5 days. I emailed *** again on 7/26/23 to check status. *** did not reply to my 7/26 email. On 8/2/23 I asked *** to let me know if there was a delay so I could update clients when chemical peel services would be available. I received an email back from *** on 8/2/23 stating that I would not receive my kit because of my excessive request for information. **** said the grad kit was a gift and not included in tuition - although it is listed on the *** website, as well as verbally promised. At no point was I or my classmates informed that this kit was a gift only to be given to students she chose. Had I known this, I wouldnt have enrolled in this program, as the promised kits were a big part of my decision. My emails with *** were not excessive, considering the limited information I was given and the failure of *** to respond promptly or accurately. *** engaged in false advertisement. I am seeking an apology from ***, and either my kit, or a mailed refund for the equal value. According to the *** Skin website, these items would cost me roughly $800.00, including tax. This request is fair as I have lost income from clients seeking chemical peels. The emails between myself and *** have been included in the attachments.