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ComplaintsforTidal Pools, Inc.
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid a deposit for a pool. Nothing was done, messages not answered. Found out owner is in and out of jail.Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
12/30/2022 - $49,306.29 electronically transferred to Tidal Pools,Inc, with the *** start March, finished May/June. I have barely heard from this company since putting the money down, which is 35%. I only heard back after much probing. Just to be told 2-3 weeks, 2-3 weeks. I feel like they never even ordered the pool! The salesman split sometime between the sale and March, but has been somewhat helpful, thiugh seems like he would HAVE to have known! ***********************- owner *************************** -salesman I want ALL of my money back, plus interest at 22%, and attorney fees. Returned to as if I had never met this scam team. I have the contract as well if you would like it.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Transaction: March 2022 Have paid roughly 90%.The business has not completed the project, as of April 24, 2023, which they stated would be completed July 2022. Each week they say they will work to complete it but we are still waiting.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tidal Pools was contracted to build a pool. We paid the initial 33% deposit in Sept of ********************************************** 12 weeks. This date came and went. I reached out to them multiple times only to get more unkept promises. In Feb 2023 *********************** reached out and asked me to pay Sun Pools directly for our fiberglass pool shell. I did so and the plan was for his crew to meet them at our home for delivery and begin the install. Upon returning home from ****** I find a pool shell in my front yard and no crew anywhere. This shell sat on my newly sewn lawn for over a month. After attempted to get a full refund of my initial deposit. A crew showed up dug a disproportionate hole to install pool and never Returned. I terminated contract with tidal pool and requested a full refund. *********************** seemed receptive to returning my money and said it would be returned in 30 days. 45 days later he no longer answers calls text and his website periodically goes down. I have been more than patient in dealing with this lack luster scam of a company. Do not and I cant not stress this enough. Do not do business with Tidal Pools or any company associated with *********************** whatsoever. I had to hire another company to install pool and I am yet to see my $26,000 deposit returned. My only recourse is filing a complaint here and to hire an attorney. This is an added stress to my life I did not want.Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contracted for pool installation with Tidal Pools of ************ on 4/28/22 and provided down payment. They vmcane and dug a hole and have not been back since. They have my money and will return it.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.