ComplaintsforPlatts Turf Innovation
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Complaint Details
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Initial Complaint
04/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
-On April 23, 2022 I paid S****** Platt $150 to install mulch beds in my yard. -S****** Platt was supposed to install the mulch beds by April 29th, 2022, but he did not show up. -After not hearing back from S****** we (my husband and I) installed the mulch beds ourselves and let him know on May 1st, 2022 that we wanted to move that money towards other services. -On September 29, 2022 we sent a text asking when he could resume lawn treatments. He simply replied “Yes” via text with no other attempt at scheduling. -On October 15, 2022 we sent a text asking him again to resume lawn care. We received no answer. -On March 27, 2023 we reached out again via text and asked for our lawn to be serviced. He said he will stop by. -On April 2nd, 2023 we checked in again and asked if he was going to service our lawn. We received no response. -on April 5, 2023 we requested a refund. We received no response. -On April 13, 2023 I sent a request via text from my phone (previous communication had been from my husbands phone) asking for a refund. S****** replied, and said he does not offer refunds. -I explained that we receive very poor communication and service and that we wanted a refund. -I sent another text on the April 14th, 2023 asking him to please process a refund with no response.Customer response
05/04/2023
Please try the following contact information:
3565 Garner Rd, Snow Camp, NC 27349-9636
*************************
s******[email protected]
s******[email protected]
Thank you!
Customer response
05/15/2023
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.