![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJ.W. Evergreens
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Concerning JW Evergreens 4 Riley St Sparta NC 28675 704-902-3923 Have contacted John and Patricia ****** (owners) of JW Evergreens and informed them with phone, text and email that 16 of our 100 concolor firs purchased for resale from JW Evergreens in Sparta just before Thanksgiving this year were losing or had completely lost their needles by 12/12/22. The needles were a deep green in hue. Patricia mentioned that her personal tree, too, had lost many , many needles as well. I accompanied the text with photographs of the "defective" trees, and videos of myself EASILY PULLING OUT THE GREEN NEEDLES OF EACH "DEFECTIVE" TREE BY THE HANDFULL. John ****** (owner) of the farm replied to our complaint by claiming their business was an accredited member of the North Carolina Christmas Tree Association and he accused us of killing the needles ourselves by storing the trees out in the sun and dried up the needles. He would not offer us any path of reconciliation. I sent that individual photographs of the shaded low-sun areas where the trees were stored and displayed. To this date and time, neither Patricia nor John ****** have returned a reply. We believe we should be reimbursed for those trees that we could not sell because of the excessive and/or complete needle loss. This complaint along with photographs and videos are being forwarded to the North Carolina Better Business Bureau, any local or county BBB, and if need be, all BBBs in North Carolina.Customer response
01/02/2023
I have not heard from the business in response to my complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.