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Find a Location

Paul's Home Improvements LLC has 1 locations, listed below.

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    Business ProfileforPaul's Home Improvements LLC

    Construction Services

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    11570 Anderson Rd, Spring Hope, NC 27882
    BBB File Opened:
    7/7/2004
    Years in Business:
    35
    Business Started:
    1/1/1989
    Business Incorporated:
    12/5/2018
    Type of Entity:
    Corporation
    Number of Employees:
    6
    Business Management
    • Mr. Paul Brantley, Chairperson/CEO
    • Mrs. Amy Brantley, Vice President/General Manager
    • Mr. Paul Brantley, Managing Member
    • Mrs. Amy Brantley, Managing Member
    • Mrs. Amy Brantley, Vice President/General Manager
    Contact Information

    Principal

    • Mrs. Amy Brantley, Vice President/General Manager

    Customer Contact

    • Mr. Paul Brantley, Chairperson/CEO
    • Mrs. Amy Brantley, Vice President/General Manager
    • Mrs. Amy Brantley, Vice President/General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We hired Paul's Home Improvement to replace the siding on our house in October 2020. Paul's did not fully complete the job until March 2021 due to supply chain issues. When the rainy weather arrived, our roof started leaking into our garage. We asked Paul's Home Improvement to come and investigate the matter. They were the last people on the roof working to put siding around our dormer windows. They did come our but claimed that they did not cause the leak. We asked for them to fix the leak in our roof, but they never managed to fit us into their schedule. We hired another roofing company to fix the roof. They discovered that there were holes in the shingles that went all the way to the roof. The holes coincided with where Paul's Home Improvement workers had hammered in toe holds so they could put the siding on our dormer windows. When they removed the toe holds, they did not caulk the holes they made, and the leaking we were experiencing was due to this error. We want to be reimbursed for the cost of getting the roof fixed. Had the workers done due diligence and made sure they repaired the holes they made, we would never have had to pay an additional $1000 to get the roof fixed. I have attached a copy of the invoice for work done by the roofing company. I am waiting for pictures from the roofing company that show the holes that they found while fixing the roof.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Benjamin H

    5 stars

    11/05/2021

    We desperately needed our old ******** siding replaced. I called and scheduled an estimate. *** came on the scheduled day for the estimate and I reviewed the scope of work with her. This was a completely no pressure experience. A few days later I received an email quote and I called to add a few things to the scope of work. I promptly received an adjusted quote and decided to go with them. We paid a deposit for them to schedule the work (starting about a month out) and order materials. They began work exactly when they stated. Ultimately they replaced all of the old ******** siding with new *********** siding, repaired rotted trim, repainted the entire house, and re-screened our back covered deck. We are very happy with the estimate process, the communication before and during the project, and the quality of the work.

    Local BBB

    BBB of Eastern Carolinas

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